Whether it’s finding a doctor or learning how to get a prescription, we provide you with the basics on healthcare and health insurance in Luxembourg.
Getting to know another country’s healthcare system can be daunting, but is definitely worth the trouble if you’re planning on living in Luxembourg. Eventually, you’re going to need to see the doctor for something – even if it’s just something minor – and setting yourself up early will make it easier later on. All residents in Luxembourg have access to the free public healthcare system with an abundant number of medical and emergency facilities available in the country and nearby in bordering countries.
Luxembourg’s healthcare system is one of the best in Europe. It has a high standard of state-funded healthcare covering each citizen with basic medical coverage and all citizens have the right to choose their doctor, specialist and hospital. There is a high level of care and medicine occupations, and a number of hospitals, medical centres, dental clinics, physical therapy and private doctor facilities. Here are something to expect when it comes time to visit the doctor, hospital or pharmacy in Luxembourg. For information about health insurance click here.
This article provides you with information about the healthcare system in Luxembourg:
- Healthcare in Luxembourg: The state system
- Health insurance in Luxembourg
- Doctors in Luxembourg
- Hospitals in Luxembourg
- Emergency care in Luxembourg
- Pharmacies in Luxembourg
- Hospitals in Luxembourg
The state provides free basic health coverage to all citizens, and all employed citizens and employees contribute to this via payments to Luxembourg’s social security system. All dependent family members are also covered by family members who pay social security. Children are covered under their parents, and students are covered until age 27. Coverage includes most treatment by your general practitioner or specialists, any laboratory tests, prescriptions and hospitalisation.
All employees and self-employed workers in Luxembourg are required to make sufficient social security contributions to be entitled to Luxembourg healthcare services; if you are employed, healthcare contributions will be automatically taken out of your wages by your employer.
Once you start paying social contributions, your social security card will act as proof of your health insurance in Luxembourg. You will need to show this card whenever you use medical services. Under Luxembourg’s health insurance system, all citizens have the right to choose their own doctor, specialist and hospital.
While 99 percent of the population is covered by the state healthcare system, about 75 percent have some extra form of private health insurance (get a quote), purchased to help for coverage on things that might be covered by state health insurance in Luxembourg. Read more in our guide to health insurance in Luxembourg.
You can choose your own doctor in Luxembourg, but make sure that your doctor is contracted into the state health scheme if you use public healthcare to avoid extra fees. General Practitioners have different hours than doctors in most countries and close on Wednesday afternoons. They also operate on an appointment basis known as a ‘rendezvous‘, where patients can walk-in for appointments and surgeries. If there is a wait some doctors operate a ‘take a number’ ticket system, and patients are seen when their number comes up. Doctors will make house visits, and these visits are limited to a certain time of day.
Hospitals are identified by the international sign of a white H on a blue background. There are no private hospitals in Luxembourg; all hospitals are run by the Caisse de Maladie. You must have a referral from your doctor for an admission to a hospital if your case is not an emergency.
When going to a hospital, you should take your own clothes, robe and slippers, as well as personal toiletries and towels. You’ll also need a small amount of money to pay for telephone calls, television programmes, bottled water and other items offered by private services within the hospital.
There are three classes of service: first, second and third. First class includes a private room that you pay extra for unless you have a premium private health insurance. Second class is a shared room with two or three other patients and is the standard service insured. Third class service is a ward with more than three patients, and occurs only in certain circumstances. Find a list of hospitals in Luxembourg below, or see Expatica’s listing of hospitals in Luxembourg.
The medical emergency phone number in Luxembourg is 112. Emergency care is provided by the emergency department at large hospitals and is known as ‘cas d’urgence’ or ‘spoedgeval’. Treatment is free even if you have no insurance. Not all hospitals in Luxembourg have emergency services, and out of hours coverage is rotated among the hospitals in the area. The duty schedule is published in newspapers, and is posted in pharmacies and doctors’ offices, as well as at hospitals.
If you need a doctor outside normal office hours, you should first try contacting your regular doctor. It’s a good idea to ask your doctor early on how emergencies should be handled, as some medical systems and insurers insist on doctor authorisation for emergency services in all except life-threatening situations.
If you suffer from a condition that may need emergency treatment, you should carry a written description of the condition, the medicines you’re taking, including doses, and any other relevant details. This can be in English or the local language and will save you considerable time (and possibly your life) if a medical emergency strikes and you’re unable to speak for yourself.
Pharmacies can be identified by a sign displaying a large green cross. If you purchase non-prescription drugs from a chemist, you’ll pay full price. If your doctor prescribes the same products, your health care insurer will usually reimburse at least a part of the cost. Only doctors and consultants can prescribe medicine. Doctors are unable to provide prescriptions to the pharmacist over the phone, but the pharmacist may make changes after a telephone call to the doctor.
In many ways, pharmacists have greater responsibility for your health and safety than your doctor. The pharmacist may ask for a description of your symptoms, and they are held responsible for selling drugs or remedies, which could further illness or result in adverse side effects – even if the drugs concerned were prescribed by a doctor.
Lastly, pharmacies are usually open during normal shopping hours, but there is always a duty chemist available for service during off-hours. You may have to pay additional costs for medicines purchased during off-hours and this is non-reimbursable.
Hospital Center De Luxembourg
4 Rue Nicolas Ernest Barblé
+352 44 111
Maternity Grande Duchesse Charlotte
2 Rue Pierre Federspiel
+352 44 11 11
Clinical Pédiatrique Kannerklinik
2 r. Pierre Federspiel
+352 44 11 31 33
Institut National de Chirurgie Cardiaque et de Cardiologie Interventionnelle
2 A r. Nicolas-Ernest Barblé
+352 26 25 50 00
Hostel Auberge de Jeunesse
2 Rue du Fort Olisy
+352 44 111
Hospital Center Emile Mayrisch
+352 57 111
+352 24 681
CHdN – Centre Hospitalier du Nord
+352 81 661
Medical Center Clinique Sainte Marie
+352 57 12 31
Clinical Private Dr E.bohler
Hospital Kirchberg, Luxembourg City
+352 26 33 31
Centre Hospitalier Neuro – Psychiatrique
17 Avenue des Alliés
+352 26 82 37 00
Caisse de Maladie des Ouvriers – CMO (Sickness Insurance Fund for Manual Workers)
125 Route d’Esch
L-2973 Luxembourg Ville
Telephone: 00352 49 83 311
Information in English is available online from the organismes de sécurité sociale (social security) CCSS website.