Luxemblogger shares these handy tips to help you hunt and gather your groceries in Luxembourg, with tips on shopping in Auchan, the biggest grocery store in town.
Last weekend, I braved the masses on Saturday to go grocery shopping at Auchan. Auchan is one of the biggest stores in town. It’s pretty much a megamarket of the kind that rivals the biggest stores you’ve ever seen. Since there are no department stores in Luxembourg, mega grocery stores like Auchan are actually anchors for the country’s few shopping malls.
Anyway, I enjoy buying bread from the boulangerie up the street. I get flowers and vegetables from the farmers’ market when I can. but I love, loveAuchan. This place helped me to not only improve my work-in-progress French, and it’s the only place in town where I can buy an 18-pack of Diet Coke and a family pack of chicken breasts to trim and keep in the freezer in one stop. It’s like a little slice of the USA, right here in Luxembourg.
If you’re new to town and are overwhelmed by the price of meat or underwhelmed by the over-picked produce selection at the grocery stores in town, hop on the bus and head to Auchan. Just make sure you’ve got a sturdy rolling grocery cart and keep a few of these tips in mind.
1. Never go on a Saturday
This is actually a rule that applies to every large grocery store, except that I actually think the Saturday crowds are even worse. Here, shops are typically closed on Sundays (and other grocery stores close at 6:30pm on weekdays, a tight fit schedule-wise for homes without their own House Frau).
Saturdays at Auchan are complete insanity. You’ll fight your way through abandoned grocery cart blockades, maneuver through families who take up entire shopping aisles to determine what brand of paper towels to buy. You’ll need to keep a close watch to avert crises caused by shoppers who take their chariots (grocery carts) on the escalator inside the store only to find themselves suddenly overwhelmed when they get to the end of the line and have to make the decision to go straight, left or right – while you stand behind on the still moving escalator, hoping they will move out of the way before you crash right into them. In reality, you’ll see this behavior any day or time of the week, but truly is exponentially worse on Saturdays.
So, make sure you have a very good excuse if you are going to brave the Saturday crowds.
2. Have a 50 cent or €1 coin at the ready
Chariots (grocery carts) are not free in Luxembourg, you must rent them rented. You are given the choice to pay 50 cents or €1 for your grocery cart rental; it’s always a good idea to keep a coin in your coat pocket for handy access. But the nice people behind the customer service desk will also make change if you need it.
To get the cart, simply insert your coin in the hole and – voila! – the chain connecting your cart to the other grocery carts will be released and you can wander freely around Auchan (and throughout the rest of the shopping mall) to your heart’s content. To return the cart, simply stick the chain in the slot at the top of the coin box and your coin will be released from the hole at the bottom.
3. Prepare for the escalator
There are two escalators in Auchan that whisk you from the appliances, toiletries and household items on the top floor of the store down to the grocery section on the ground floor. When you get on the escalator, don’t worry about having to hold your heavy cart in place; the clever buggers who designed Auchan have designed a flat escalator with floor grips that lock your grocery cart in place.
4. You’ll experience the ‘Three Stages of Auchan’
When you first start shopping at Auchan, you’re going to go through three stages: intimidation, annoyance and acceptance. You’ll be intimidated because you’ll feel like everyone else in the store knows what the deal is but you. They know how to choose between the hundreds of types of goat cheese available, how to not only identify but also understand how to cook the scores of fresh fish available, and they how to order cheese, fish and deli items in kilos – and they do it all in French!
You’ll be intimidated as shoppers park right in front of you or push right past you. While you politely wait your turn, you’ll realize that you’ve been waiting to turn left into the pasta aisle for ten minutes. This sparks the annoyance stage when you wonder why you are the only polite person in the entire store. This is when you realize that everyone wants to get out of Auchan just as badly as you do.
So, you accept the fact that you need to buck up and just go where you need to go. You’ll find that this chaotic approach actually works.
5. Peanut butter eaters: rejoice!
Don’t worry; Auchan carries many products that you’ve heard horror stories about not finding. These include peanut butter, salsa, tortillas, barbecue sauce, coffee grounds for an automatic drip coffee pot and more. You’ll be happy to know that there is a nice selection of these items and other delights that are British, American, Mexican, Thai, Indian, Spanish, Japanese, and more!
While it takes a little time to decode labels, it’s fun to explore a new world of European groceries. In fact, the choices are so terrific that I can only think of three things I miss from home: chicken broth (here, you’ll only find bouillon cubes or “fond,” a goopy, gelatinous liquid you add water to and stir until it dissolves), Ken’s Steakhouse Light Ceasar salad dressing and Starbucks coffee. (I know. Sorry, I am American after all.)
All in, I have to say that I don’t even miss those things that much. That’s probably because I’ve been fortunate to have friends and family send those things to me when our stash runs low.
6. Get ready for a few surprises
One of the things I love about living here is that everyone (including me!) gets so excited about eating seasonally. It’s the new, seasonal stuff that gets the biggest, most exciting displays at Auchan. In spring, it’s white asparagus; as the winter comes on, it’s fresh truffles; in the fall, it’s mushrooms and then mussels; and at Christmas and New Year’s, it’s oysters and foie gras – just to name a few. (Honestly – how incredible is it to have access to an entire section of the store dedicated to foie gras?
In addition to seasonal delights, you’ll also find fun new names for things you’re used to seeing in English. On Saturday, I learned that pomegranates are called ‘grenades wonderful’ here – I love that name! And then you’ll find a few other surprises, like a horse meat section and cooked pigs’ heads. I’m not really sure how to prepare or eat either, but perhaps soon I will foray into these delicacies.
7. Find a place to park
As you arrive at each section, just find a place to leave your shopping cart while you search for your items. Parking is also a good strategy when you’re not sure where you’re going and people are pushing past you; much easier to leave the cart and go find the section you’re looking for on foot. And don’t worry, nobody will take your grocery cart. This is one of the safest countries in the world after all.
8. Do not leave the produce section without weighing your produce
As you shop for produce, you’ll see items marked la pièce (sold by the piece and does not need to be weighed) or le kilo (produce that is sold by weight…and a kilo is 2.2 lbs for handy reference). You must weigh all of your le kilo produce before you leave the produce section. Just walk up, deposit your item on the scale, and the friendly Auchan employee will weigh and print a price sticker to place on your bag of produce. There is one large station that is always open, and sometimes there is a second, smaller station open.
I once made the nearly catastrophic mistake of setting a bag of apples and a bag of red pears on the scale at once; they were the same color and I grabbed them together by mistake. I didn’t notice until I got to the register, where the checkout lady made me return all the way to the produce section of the store to have the pear weighed and the apples re-weighed. They are not able to weigh produce at the register. Thankfully, she was about to change shifts and I was her last customer. It would have been so embarrassing to have had to make a long line of people wait for me, just because I forgot to weigh my pear separately!
9. Check-out time
When you’re ready to pay, you can check out either on the grocery floor of the store or upstairs in the household goods area. The lines on the grocery floor are often much longer than the lines upstairs, so this is a handy tip. Also, at each register you’ll see a few small flags. These flags denote the languages that the cashier speaks. There aren’t too many British flags but there are a few; look for that if you want to check out with a cashier who speaks English. Other languages spoken are French, Luxembourgish, Portuguese and German.
If you do not have your own rolling shopping cart, you’ll need bags. You can buy a re-usable bag for less than €1. You can also buy plastic bags for three cents each. If you want a bag, just say un sachet s’il vous plait and the cashier will scan a plastic bag for you to fill.
Because essentially all cashiers speak French, this is the language in which you’ll most commonly hear. After scanning your groceries, the cashier will first ask you if you have an Auchan loyalty card: Avez une carte Auchan? To which you will respond oui (and hand them your Auchan card) or non. Then they will tell you the price and you will pay and high tail it outta there.
Should you get an Auchan card? It’s up to you. The savings are not that great. You’re only credited 5% of what you spend on Auchan brand products (or 10% on Tuesdays). But in my opinion, it all adds up. After a few months of shopping, that €4 you’ve earned might buy you a bottle of wine, after all.
A few final tips:
- If you do have a car, parking is free at Auchan for up to three hours. Just be sure to validate your ticket in the machine on the way to your car.
- If you need a place to eat a fast lunch and all other restaurants in town have closed (lunch is served from 12-2pm here), the restaurants in the Auchan mall serve food all day.
- If you need to get rid of clothes, towels or other fabric items but want to donate them instead of throwing them away, you can put them in the orange receptacle marked “Textiles” on the first or second floor of the parking lot. It’s near the escalator that takes you into the mall. You can leave your clothes there and know they are being recycled for a good cause.