When living in Belgium, it’s important to be aware of each emergency number you’ll need to do if you encounter an accident or emergency – especially if you’re new to the country or don’t yet know the language.
Belgium has emergency numbers and useful helplines that offer support for a range of issues. This guide to emergency numbers in Belgium contains advice on the following:
- Emergency services in Belgium
- Fire services in Belgium
- Police in Belgium
- Healthcare and accidents in Belgium
- Mental health services in Belgium
- Drug and alcohol services in Belgium
- Children, family, and youth services in Belgium
- Utility and telecommunications services in Belgium
- Road and traffic emergencies in Belgium
- LGBTQ+ services in Belgium
- Homelessness services in Belgium
- Animal services in Belgium
- Tourist services in Belgium
- Lost or stolen property in Belgium
- European-wide emergency numbers
- What to do in an emergency in Belgium
- Other useful phone numbers in Belgium
- Emergency terms and phrases in Belgium
Emergency services in Belgium
Belgium has three emergency services, the medical service (Service médical d’urgence), the police (Police Fédérale) and the fire service (Pompiers). The emergency phone numbers for each service is as follows:
- Medical service: 100/112
- Fire service: 100/112
- Police: 101
The Europe-wide emergency phone number (112) also works in Belgium. You should call one of these numbers in any genuine emergency, such as serious or life-threatening medical problems, to report crimes or if you see a fire.
The Belgian emergency service has 21 call centers across the country, with 1,200 staff members dealing with six million emergency calls per year. Don’t worry if you’re still learning one of Belgium’s many languages; staff can assist callers in English, too.
Fire services in Belgium
The Belgian fire service (Pompiers) boasts around 18,000 professional and voluntary firefighters, spread across 34 emergency rescue zones.
In an emergency in Belgium, you should call the number 100 or 112, but in non-urgent situations, it’s best to call your local emergency rescue zone. You can find out which zone you’re in by using the maps provided by the Belgian government.
You can also get non-emergency assistance during a storm or thunderstorm by calling 1722.
In addition to fire fighting, the Belgian fire brigade conducts a series of public services in Belgium. These include vehicle rescue, clearing roads, dealing with floods natural disasters and every-day rescue activities. In 2019, just 15% of the 231,571 interventions made by the fire brigade were for fires.
Police in Belgium
The emergency police service number in Belgium is 101. That’s how you can contact the Police Fédérale from any phone.
To find your local police force, you can enter your zip code on the federal police website. The contact details for police in Brussels and Bruges are as follows:
- Brussels: call 02 279 79 79 for general information or fill out the contact form online. You can enter your street and house number on the local police (Lokale Politie) website to find contact details for your local neighborhood coordinator.
- Bruges: call 050 44 88 44 for general information and non-emergency help or e-mail [email protected] You can find contact details for your local district inspector by entering your street and house number online.
Non-urgent crimes can also be reported online (the reporting portal is only available in Dutch, French, and German).
Healthcare and accidents in Belgium
In a medical emergency in Belgium, you should call 100 or 112 from any phone.
If you need an ambulance, you’ll be taken to the nearest hospital. You may be charged for the ambulance, but this can be refunded if you have private health insurance. In non life-threatening situations, insurers may require you to have a referral from a doctor before you can call an ambulance.
Most hospitals have an accident and emergency department (les urgences/spoedeisende hulp), but this should only be used for genuinely urgent illnesses or injuries. For more minor issues, it’s best to make an appointment with your doctor or speak to an out of hours doctor at your local practice.
- Emergency doctor: 1307 or 02 479 18 18 (in Brussels)
- On-call pharmacy: 09 001 0500 or 07 066 0160
- Pharmacy directory: find a local pharmacy online
- Red Cross ambulance service: 105 or online in French and Dutch
- Burns center: 071 448 000
- Cancer Foundation: 0800 15 801 (French/Dutch) or online
Mental health services in Belgium
Mental health services in Belgium are available to all residents with health insurance and can be accessed through public, private and voluntary services.
Public services are provided at regional and federal levels, and specialist mental health centers and psychiatric hospitals are available. The cost of mental healthcare is partially covered by public health insurance, with 50–75% of treatment and 20% of prescription costs covered.
You can find a psychologist in Belgium through the Belgian Federation of Psychologists. English-speaking psychologists and therapists in Belgium can be found at the Psychologist Belgium website or from the CHS Mental Health Services Center.
- Suicide prevention helpline (Zelfmoord 1813): call 1813 or find help online, available 24 hours a day.
Drug and alcohol services in Belgium
- Drugs helpline (Infor-drogues): 02 227 5252 or online (in French only, however).
- Alcoholics Anonymous (Anonieme Alcoholisten Vlaanderen): Call 03 239 1415 or online (in Dutch only, however).
- Alcoholics Anonymous (Alcooliques Anonymes): 078 15 25 56 or online (in French only, however).
- Anti-poison center: call 070 245 245 or find out more online (Dutch and French only, however).
Children, family, and youth services in Belgium
- Violence, abuse, and child abuse hotline: anonymous helpline available 24 hours a day. Call 1712 or find out even more online.
- AWEL: confidential support for children. Call 102 or go online.
- Community Help Service – 24/7 helpline in English. Call 02 647 67 80 or 02 648 40 14, or find out even more online.
- Ecoute Enfants: confidential support helpline for children. Call 103 (French) or find out even more online.
- Teleblok: Online support for students during exams.
- Child Focus: report a disappearance or exploitation of a child. Call 116 000 or find out even more online.
Utility and telecommunications services in Belgium
If you suffer from an outage, you should contact your provider to inform them as soon as possible, especially if you suspect there’s a gas leak. In Brussels, use the following phone numbers to report issues.
- Water outages: call the Brussels water company (Brusselse Intercommunale voor Waterdistributie/Intercommunale Bruxelloise de Distribution d’Eau) on 0800 32 555 or see online (French and Dutch)
- Electricity emergencies or power failures: call 02 274 40 66 (Sibelga), 07 835 35 00 (Electrabel), 07 815 29 29 (Nuon).
- Gas leaks: call 02 274 40 44 (Siblega), 0800 65 065 (Electrabel). Nuon customers should call the number on their bill.
Road and traffic emergencies in Belgium
If you’re involved in a road accident in Belgium, you should stop you car immediately and put on the hazard lights. Once you’ve done this, put on your reflective jacket and exit the car, placing your warning triangle 30 metres behind the vehicle.
After a minor collision, drivers should exchange details including their name, address, registration number and insurance details. Both parties must fill in an accident report form (constat amiable d’accident/Europees aanrijdingsformulier) before leaving the scene. If there is a disagreement as to who is to blame, don’t sign any documentation at the scene. Make sure you have photographic evidence of the scene before leaving.
In the event of a serious accident in Belgium, call the emergency numbers for police and ambulance service immediately. Do not move any vehicles until the police arrives. Once the police arrives, they will complete an accident report.
LGBTQ+ services in Belgium
- Alliage: Belgian Gay and Lesbian Association, offerings support and counseling services throughout Belgium. Call 04 223 65 89 or find out more online.
- ILGA: International Gay and Lesbian Association fighting for equal rights. To contact the Belgian branch call 02 502 24 71 or go online.
- Belgian Lesbian and Gay Pride: learn more on the Belgian Pride website.
- Homoparentalities: association for gay and lesbian parents or parents to be. Find out even more online.
- Belgian police LGBT hotline: report crimes online.
Homelessness services in Belgium
- Unless: organization supporting poor and homeless people in Belgium with food and necessities. Find out even more online.
- Housing First Belgium: charity working with vulnerable homeless people, including those with a history of addiction. Find out even more online.
Animal services in Belgium
- Blue Cross (la Croix Bleue): organization operating animal rescue centers across Belgium. Call 02 378 45 20 or go online.
- Royal Society for the Protection of Animals (Société Royale Protectrice des Animaux): animal protection organization in Belgium, offering refuges for cats and dogs. Find out more online.
- Emergency vet in Brussels: call 0497 400 400 or go online.
Tourist services in Belgium
- Government: directory of foreign embassies in Belgium
- British Embassy in Brussels: call 02 287 62 11 or go online
- US Embassy in Belgium: call 02 811 4000 or go online
Lost or stolen property in Belgium
- Lost property in Brussels: report a lost item in Brussels by contacting the lost and found office on 02 274 16 90 or by emailing [email protected] (more details online). If you find an object in Brussels you should take it to the closest police station. If you lose your bike, you can find out the Bike Bank’s online form.
- Lost property on trains: If you lose an item on a domestic train, you should complete the online form. If the item is lost on an international train, you’ll need to contact the relevant foreign company or carrier (for example Thalys or Eurostar). If you find an item of lost property on a train or in the station, you should inform the onboard staff or station staff.
- Identity theft in Belgium: if you lose a Belgian identity document (such as your ID card, passport or residence permit), you should report this to DOC STOP by calling 00800 2123 2123 (find out more online).
- Lost bank card in Belgium: if you lose a Belgian bank card, you can should contact your provider or call CARD STOP on 070 344 344 (more details online in Dutch and French)
European-wide emergency numbers
The pan-European emergency number is 112 or 114 (for hearing assistance) and they also work in Belgium.
These general numbers can be called free of charge during any emergency from your mobile phone. As it is a Europe-wide number, you can also ask to be connected to an English-speaking operator. Those who are deaf or hard of hearing could also send text messages to 114.
What to do in an emergency in Belgium
When calling any emergency number in Belgium, it’s important to follow these tips:
- State your name, telephone number, the location where help is needed, the situation, and if it’s still happening, how many people require help, and whether there are weapons or dangerous substances involved.
- Don’t forget the code to your parking lot or apartment building.
- Never hang up until the operator says you can.
- If you have medical problems or regularly take prescription drugs, make sure you know how to say their names in French to the operator.
- If you have children, cite their ages and how much they weigh if you need to call an anti-poison center or to administer medication.
- In case you’re dealing with intoxications, make sure to inform them of what was taken and if possible, give them the rest of what was consumed.
Other useful phone numbers in Belgium
- French: 1307 or online
- Dutch: 1207 or online
- Golden Pages Belgium: find professionals in Belgium online.
- White Pages Belgium: find professionals in Belgium online.
Emergency terms and phrases in Belgium
- Accident: Accident /Ongeluk
- Emergency: Urgence/Spoedgeval
- Ambulance: Ambulance/Ziekenwagen
- Doctor: Médécin/Doctor
- I need a doctor: Il me faut un médécin/Ik heb een doctor nodig
- Police: Police/Politie
- Extremely ill: Très malade/Heel ziek
- I need an ambulance: J’ai besoin d’une ambulance/Ik heb een ziekenwagen nodig.
- I need the police: J’ai besoin de la police/Ik heb de politie nodig