If you’re moving to Russia, it’s important to familiarize yourself with the key Russian emergency numbers you’ll need if you run into any issues.
There are many Russian emergency numbers available to help residents as well as visitors, covering everything from reporting a crime or medical issue to power outages. This guide includes advice on the following:
- Emergency services in Russia
- Fire services in Russia
- Police in Russia
- Healthcare and accidents in Russia
- Mental health services in Russia
- Drug and alcohol services in Russia
- Children, family, and youth services in Russia
- Utility and telecommunications services in Russia
- Road and traffic emergencies in Russia
- LGBTQ+ services in Russia
- Homelessness services in Russia
- Animal services in Russia
- Tourist services in Russia
- Lost or stolen property in Russia
- European-wide emergency numbers
- What to do in an emergency in Russia
- Emergency terms and phrases in Russia
Emergency services in Russia
If you need emergency assistance from the police (Полиция/Politsiya), fire service (Пожарной Охраны/Pozharnoy Ohrany) or medical service, call 112 from any landline or mobile phone in Russia. When you call this Russian emergency number, the operator diverts you to the required service.
It’s also possible to call the individual services at the following Russian emergency numbers.
- Emergencies Ministry: 01 or 101 from a landline phone, but only 101 from a mobile phone.
- Police: 02 or 102 from a landline phone, but only 102 from a mobile phone.
- Ambulance service: 03 or 103 from a landline phone, but only 103 from a mobile phone.
You should only use these numbers in a genuine emergency, such as if there is a serious threat to health. Using Russian emergency numbers for non-urgent issues generally causes delays for those who need help the most.
Fire services in Russia
The Russian State Fire Service is split into two divisions: the Federal Fire Service (which conducts firefighting, fire prevention, and rescue work) and the Fire Service of the Russian Federation (which is meanwhile responsible for training and fire safety). The fire brigade is overseen by the Russian Emergency Situations Ministry (EMERCOM).
In an emergency, you can contact the fire service on 01 or 101 (from a landline), but only 101 (from a landline or mobile).
Police in Russia
The police force in Russia is overseen by the Ministry of Internal Affairs. If you encounter a crime or emergency in Russia, call 02 or 102 (from a landline), but only 102 from a mobile.
The Ministry of Internal Affairs also provides an online guide to what you should do to report different types of crime in Russia.
Healthcare and accidents in Russia
In a medical emergency, call 03 or 113 (from a landline) or 113 (from a mobile) to contact the ambulance service. Regardless of your medical insurance status, you can access emergency healthcare for free in Russia.
The following are some other useful Russian emergency numbers and websites:
- National Sea Rescue Service (Государственная Морская Спасательная Служба/Gosudarstvenaya Morskaya Spasatelnaya Sluzhba): 112
- Sklifosovsky Institute of Emergency Care: main emergency hospital in Moscow that also has a private ambulance service. Call (495) 680 6722.
- Red Cross: (499) 126 7571
- Regional Society of Disabled People: (495) 725 3982 or learn even more about them online.
- HIV/AIDS Helpline: (495) 366 6238
Mental health services in Russia
If you require mental healthcare in Russia, you should generally contact your doctor for advice first. Your doctor can then prescribe you medicine or refer you for suitable treatment.
The quality of mental healthcare services varies overall, depending largely on where you are in Russia. Those with private healthcare or residing in major cities such as Moscow may have greater access to services.
The following organizations also offer mental health services in Russia:
- Suicide/Crisis line: (495) 625 3101
- MIGSOVET: find a psychologist online.
Drug and alcohol services in Russia
- Drugs helpline: (495) 421 5555
- Anti-poison center: Moscow – (495) 628 1687, Saint Petersburg – (921) 757 3228.
- Medical Center Zdravnitsa (Медицинский Центр Здравница/Meditsinskiy Tsentr Zdravnitsa): emergency treatment for alcoholism as well as drug abuse. Call (495) 225 2514.
- Narkonon-Standard: Moscow – (495) 504 9601, elsewhere in Russia – 800 555 1022.
Children, family, and youth services in Russia
- Child abuse helpline: (495) 624 6001
- Women’s abuse helpline: (495) 282 8450
- Centre of Family Planning and Reproduction: see online (Russian only, however)
- ANNA: domestic violence helpline for women in Russia. Call 800 7000 600 or also visit them online.
- Yaroslavna Centre for Psychological Help of Women: see online.
- Russian Association of Crisis Centers: (495) 250 9171
- Missing persons in Russia: to report a missing person, call the emergency services on 102 or 112. The Russian police also provide a step-by-step guide on how to report a missing person.
Utility and telecommunications services in Russia
- Electricity outages: contact your provider. The main providers in Moscow are the Moscow United Electric Grid Company (495 983 1641) and Mosenergosbyt (800 555 0555).
- Gas leakages/issues: call 104 in an emergency or you can also contact your provider if there’s an outage. MOSGAZ is Moscow’s main gas provider – call (495) 660 2002.
- Water outages: contact your provider. The main providers in Moscow are Mosvodokanal (499 763 3434), Mosvodostok (495 657 8738), Rosvodokanal (495 514 0211), Russian Communal Systems (495 783 3232), and Evraziyski (495 780 8060).
- Telephone issues: if you have an issue with your landline telephone, you can contact Rostelecom (499 999 8283).
Road and traffic emergencies in Russia
If you are involved in a traffic accident in Russia, stop the vehicle immediately, turn on your hazard lights, and also display your warning triangle. In a minor accident with no casualties, swap phone numbers, addresses, and full names with other parties involved.
The Russian police also provide a full guide on what to do in a traffic emergency.
LGBTQ+ services in Russia
- Gay Russia: civil rights organization in Russia. Learn even more about their work online.
- Russia LGBT Network: 800 555 0868 or also online.
- LGBT Organization for Equality: read even more online.
Homelessness services in Russia
- Nochlezhka: not-for-profit organization helping homeless people across Russia since 1990. Find out even more online.
Animal services in Russia
If you find a pet in Russia, you should take it to a veterinarian, who can see if the pet has identification and search databases if so.
- Moscow Animals: information about importing animals into Russia, available online.
- Pet ID: a database of electronically registered animals (Russian only, however).
- Russia Pet: a database of pets, connected with European records (Russian only, however).
Tourist services in Russia
- Embassies in Russia: you can find details of your country’s embassy in Russia as well as the latest relevant news on the Ministry of Foreign Affairs website.
Lost or stolen property in Russia
- Lost and stolen property: if you suspect the theft of a valuable item in Russia, you should contact your local police force. If you’ve lost an item on a train in Russia, you should follow the guidance from the Federal Passenger Company (FPC) online or you can also visit the lost and found desk in the relevant train station.
- Found passports: if you find someone’s passport in Russia, you should take it to the nearest police station or the passport office from which it was issued.
- Lost bank cards: if you lose your credit or debit card in Russia, contact your provider as soon as possible to have the card frozen.
European-wide emergency numbers
If you have an emergency anywhere in Europe, you can generally call 112 from any phone to speak to the emergency services.
What to do in an emergency in Russia
When you call Russian emergency services, you should follow these tips:
- State your name, telephone number, the location where help is necessary, the situation and if it’s still happening, how many people require help, and whether there are weapons or dangerous substances involved.
- Don’t forget the code to your parking lot or apartment building.
- Never hang up until you are invited to do so.
- If you have known medical problems or regularly take prescription drugs, make sure you at least know how to say their names in Russian to the operator.
- If you have children, be prepared to cite their ages and how much they weigh (in kilograms) in case you need to call an anti-poison centre or to administer medication.
- In a situation where you’re dealing with intoxications, make sure to inform them of what was taken and also, if possible, give them the rest of what was consumed.
Emergency terms and phrases in Russia
- Help: Помогите/Pomogitye
- Excuse me, I need help: Извините, мне нужна помощь/Izvinitye, mnye nuzhna pomosh
- Ambulance: скорая помощь/skoraya pomoshch
- Call an ambulance: Позвоните в скорую помощь/Pozvonitye v skoruyu pomosh
- Hospital: скорая помощь/skoraya pomoshch
- Emergency Department: отделение скорой помощи/otdeleniye skoroy pomoshchi
- Doctor: врач/vrach
- Call a doctor: Позвоните врача/Pozvonite vracha
- Health center: поликлиника/poliklinika
- Pharmacy: аптека/apteka
- Medicine: лекарство/lekarstvo
- Dentist: зубной врач/zubnoy vrach