Expatica news

Post Office Bank tops list for customer complaints

ctt2The great white hope for the CTT Bank’s directors has turned into something of an embarrassment as customers have been complaining in their droves.

The Post Office bank, headed by Luís Pereira Coutinho, again has topped the complaints list in Portugal, mainly due to problems with deposit accounts and mortgages whereas in 2017, the fledgling bank topped the complaints list for current accounts and consumer credit.

The figures were released on Wednesday in the Bank of Portugal’s supervision report for 2018, a year in which the regulator received 15,244 complaints from bank customers, slightly below the 2017 number.

In this report, Banco CTT is the financial institution that has the largest number of complaints per thousand bank accounts and per thousand mortgages.

The runners up for deposit account problems were Deutsche Bank, Bankinter, BBVA, and Santander Totta.

Responding to the report, CTT Bank criticised the methodology used by the Bank of Portugal, particularly in the case of housing loans that “disadvantage new banks.”