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Brussels to open red tape complaint bureaux

Published on 30/04/2004

30 April 2004

BRUSSELS – Every layer of government in the Brussels region, from the lowliest maison communale to the regional government itself, will soon have to open a complaints office to deal with gripes from angry locals, it was reported on Friday.

Analysts say the move should hopefully go some way to improving the appalling reputation for rudeness, inefficiency and poor public service that many government departments in the Brussels region currently enjoy.

The new offices will not only have to listen to taxpayers’ complaints, they will also have to answer them within 60 days.

The Brussels Region’s Public Service Minister said the new plan would give the region a clearer idea about how people feel it is doing its job and would enable it to make improvements where necessary.

[Copyright Expatica 2004]

Subject: Belgian news