A guide to understanding Dutch business culture
This guide to Dutch business culture explains the Dutch workplace environment, hierarchy, meetings, negotiations, time perception and typical business culture in the Netherlands.
Once you've successfully written a Dutch CV and found a job in the Netherlands, the next step is to adapt your working style to Dutch business culture. Understanding the business cultural differences in the Dutch workplace is necessary to succeed in your career in the Netherlands. Learning Dutch business culture will ease your professional integration and ability to work with and motivate your colleagues, which is particularly important for managerial roles.
These following tips on business culture in the Netherlands will help you understand the social rules at play in your Dutch workpace:
- Hierarchy in Dutch business culture
- Dutch business strategy, planning and decision making
- Meetings and negotiations in the Netherlands
- Perception of time in Dutch business culture
- Dutch business culture greetings
- Dress code in Dutch business culture
- The use of business cards
- Business dinners in Dutch business culture
The hierarchy in Dutch business culture is generally not very rigorous but instead relatively flexible. People will easily ignore authority when they deem it necessary. The egalitarianism and openness characterising Dutch society is reflected in the horizontal structure of Dutch business culture seen in many Dutch companies, where both the managing director and the employees are all considered co-workers. Executives do not usually display their power – the boss is part of the group. However, this does not mean that he/she does not have any authority within the business (or bedrijf: business in Dutch). It is also common for Dutch employees to take initiative and responsibility while working independently.
Dutch people use an informal yet direct manner of communication in Dutch business culture, although a few strict formalities are kept. For instance when there is a notable difference in age or in rank, people will use the formal 'u' and 'meneer' (sir) and 'mevrouw' (madam). The typical Dutch communication style among colleagues is the informal 'je' and first names.
Dutch companies are cautious and pragmatic about their strategy, and Dutch business culture usually involves step-by-step planning. The strategic direction of a company is communicated to a relatively low level in the organisation.
In Dutch business culture, managers are not considered omniscient. Rather the manager will know the general strategic outlines, and have specialised employees to take care of the details. Dutch employees will therefore not expect him/her to be so much of an expert, but rather a problem solver or facilitator. A lot of emphasis is put on bringing multiple specialists together in a group, thereby improving the diversity and expertise of a group.
Most decisions, in politics, in Dutch business culture and even in social life, have to be made on the grounds of consensus. The Dutch egalitarianism is displayed in the fact that suggestions from all workers are welcome. Subsequently, the process of reaching a decision is time consuming. However, once decisions are made, implementation is fast and efficient.
The Dutch – in line with their longing for consensus – are fond of meetings. Meetings are usually informal, although they are generally held on fixed times and protocols and agendas are part of it. The main aim of a meeting is to discuss various options, reach consensus and take decisions, in line with values of Dutch business culture.
All members of a meeting are expected to make a contribution, regardless their position in the company. Therefore, it is advisable to prepare yourself well, no matter at which level of the company you are. Foreigners often perceive Dutch meetings as ineffective, yet they are seen as an instrument to make sure that everybody is heard.
Negotiations in Dutch business culture
The Dutch tend to get right down to business and negotiations proceed at a rapid pace. They are known to be forceful, stubborn and tough negotiators, while honesty and reliability are perceived as vitally important in business culture in the Netherlands.
'Time is money' is a catch phrase that works in business culture in the Netherlands. At meetings the Dutch prefer to get right down to business as most small talk is considered a waste of time. Dutch people tend to keep appointments and are usually on time.
People in the Netherlands have structured agendas in social life and in Dutch business culture. Missing an appointment or being late at a meeting is not only experienced as annoying, but also as unreliable. Due to the crowded situation on the roads a five to maximum 10-minute flexibility is allowed but not taken for granted.
In Dutch business culture, it's typical to shake hands with everybody present and say your first and last name. During a conversation, the Dutch expect rather intensive eye contact. Looking somebody straight into the eyes is interpreted as trustworthy.
The Dutch kiss each other three times on the cheeks (right, left, right), but this is only done when people know each other well.
In the Netherlands, dress codes can be amazingly informal in Dutch business culture. A traditional suit and tie is required only in higher circles of business or when working for the government. In general, business suits are worn by people in management positions, at meetings and at special occasions. In the summer, jeans, blouses and t-shirts and even trainers are not uncommon in the Netherlands' work culture.
Cards are usually exchanged after or near the end of a conversation in the Netherlands' work culture. Business cards usually contain somebody’s function and academic title. Some Dutch cards also include peoples’ private address and telephone number. This is, however, not an invitation to phone them after office hours.
Lunch is seen as a necessity, not a social event in Dutch business culture. Therefore most employees eat a sandwich behind their computer, or bring sandwiches even into a meeting. Business lunches are not uncommon, but not very frequent in Dutch business culture. The tendency to go out for lunch or eat with colleagues in a meeting room, however, is growing.
Taking business partners out for dinner is seen as a private event, consequently it rarely happens in Dutch business culture. During dinner there will be some small talk, although business will be the main topic of conversation. Good topics to talk about outside of business are your home country or city, cultural events or sports. Family and hobbies also play an important role in Dutch society.
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Expertise in Labour Mobility / Expatica
This information is based on the Looking for work in the Netherlands guide (ISBN 978-90-5896-058-0), written by Expertise in Labour Mobility. If you want to order the full guide to working in the Netherlands or find more information, see www.labourmobility.com. Updated by Expatica 2017.
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