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You are here: Home News Dutch News EU citizens unaware of airline delays damages

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05/11/2009EU citizens unaware of airline delays damages

Airlines passengers are often not aware they are entitled up to EUR 600 compensation when their flights are delayed or cancelled, says the lower house of parliament.

The Hague – Airline passengers from the European Union have not been accurately informed of their rights to be compensated in case of flight delays or cancellations, says the Dutch lower house of parliament..

Air travellers from the EU are entitled up to EUR 600 compensation, but most are not aware of their rights. Most passengers accept a free overnight stay and a meal in an airport hotel as sufficient compensation for their inconvenience.

MPs in the lower house are urging Transport Minister Camiel Eurlings to take action against the airlines who should be obliged to inform their clients about the refund scheme.

They also want Eurlings to raise the matter in Brussels, because similar problems occur in other EU member states.

Compensation scheme applies to only EU citizens
EU citizens who have a dispute with an airline about refunds for delayed or cancelled flights from Dutch airports can register their complaint and demand compensation.

All airlines associated with the Board of Airline Representatives in the Netherlands (BARIN) are obliged to take part in the compensation scheme.

The scheme which only applies to EU citizens allows them to get a refund for the air tickets. They can either do so by writing to "Geschillencommissie Luchtvaart", P.O. Box 90600, 2509 LP The Hague, The Netherlands or calling 31 70 3105326.

Non-Dutch speaking EU citizens can click here http://www.degeschillencommissie.nl/Documenten/ECC.pdf for more information.

Radio Netherlands / Expatica


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