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Welcome & Service Assistant x 3

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Summary Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service. This role is an hourly paid, fixed term role due to end 31st October 2022. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible. What it's like to work here Set in the lovely village of Lavenham, the Guildhall of Corpus Christi tells the story of one of the best-preserved and wealthiest towns in Tudor England. When you step inside this fine timber-framed building, you'll feel the centuries melt away. You can discover the stories of the people who have used the Guildhall through its almost-500 years at the heart of its community, and learn about the men and women who have shaped the fortunes of this unique village. What you'll be doing As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day. You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do. You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property. Who we're looking for • Can demonstrate an empathetic, understanding and adaptable approach to different people’s needs, with a passion to deliver the highest standards of customer care. • Proven experience of working to measurable targets • Good team worker- flexible and adaptable and willing to grow experience and skillset across several different operation aspects of the property • Skilled listener with great people skills • Strong written and verbal communication skills • Well organised and able to work with minimum supervision The package Benefits for working at the National Trust: • Flexible working whenever possible • Free parking at most locations • Discounts in high street stores, cinemas, National Trust properties and cafes. • Free entry to our properties for you, a guest and your children (under 18) • Generous annual leave • Subsidised health cash plan • Free 24-hour support service • Substantial pension scheme of up to 10% basic salary • Training & Development tailored to you • Up to 5 days of paid volunteering for you. Click here to find out more about the benefits we offer to support you.

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