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UX Researcher

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UX Researcher Global technology company specialising in the Insurance sector are recruiting for a UX Researcher as a newly formed role within an established team. This role will sit across Product and Engineering Teams to deliver a consistent and high-quality user experience to their customers. Responsibilities • Use a range of qualitative and quantitative research methods to conduct both generative and evaluative research. • Plan, design and conduct user research testing sessions, from analysis to reporting. • Provide ad-hoc designs when required, including wire frames, mock-ups and final designs as needed for desktop and mobile devices. • Work closely with Product Designers and Owners, using insights to inform product development and influence product direction. • Establish connections throughout the company and our regions in order to seek out UX research opportunities. • Present findings and user insights to project stakeholders and the wider business. • Help to promote a collaborative, user centric culture through group analysis, workshops and ideation sessions. • Collect & analyse consumer NPS data and other CX metrics, feeding insights into a regular voice of the customer update for the business. • Help to maintain and scale a growing insights knowledge base. • Copywriting and communicating technical jargon to a varied set of users. Skills & knowledge The ideal candidate would have an understanding or experience in the following areas and portfolio evidence to supports this: • Usability testing (remote and in-person). • In-depth user interviews (remote and in-person). • Survey design. • Experience analysing both quantitative and qualitative data. • Host or participate in collaborative design sessions. • Copywriting. • Expert in using industry-standard design tools such as Figma and Adobe Creative Suite. • A creative and investigative mind-set. • Detail-oriented and thorough. • Ability to communicate fluently in written and spoken English. Additional experience in the below is a distinct advantage: • Experienced in UI Design and prototyping. • Having designed for Fintech or InsureTech products. • Working within an Agile SCRUM environment. • Visualisation of big data through graphs and dashboards • Experience in designing B2B and B2C applications. UX Researcher

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