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Trainee Repair Management Handler

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We have an exciting opportunity for someone looking to utilise their customer service and co-ordination skills in a busy and growing Motor Repair Management Team. You will be responsible for managing telephone and email queries from clients, suppliers, and partners. Daily Duties – • Deploying claims to relevant suppliers to ensure timely response • Processing claim management administration tasks accurately and professionally • Accurately recording information onto relevant databases • Negotiating repair timescales with Suppliers • Handling customer complaints in line with Company guidelines • Providing excellent customer service to clients • Complying with the Data Protection Act and FCA regulations Requirements: We are looking for a confident and customer focussed individual who is looking for an office role and is confident talking to a variety of people. Other attributes needed include: • Strong Customer Service skills • The ability to work to targets and deadlines • Good planning and organisational skills • Excellent communication, influencing and decision-making skills • The ability to foster good team spirit and develop a learning culture to support team and individual development objectives The office in Ipswich is easily accessible but does not offer car parking.

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