Trainee Operations Assistant Location: Grimsby (temporarily working from home due to COVID) Salary: Competitive Purpose of the Trainee Operations Assistant Role: Responsible for the overseeing & coordination of principal’s vessel appointments routed through the Service Centre. Ensuring Principal & Vessel requirements are met focusing on delivery to the client and Inchcape Shipping Services. Trainee Operations Assistant Responsibilities: • Become a fully trained Operations Assistant within 12 months incorporating all the stated key accountabilities • Understand and comply with requirements as per Standard Operating Procedures (SOP) for service delivery of the hub • Full utilisation of the operating (ERP) IT system and tools available and ensuring stakeholders use • Perform daily operational requirements ensuring service delivery, in line with the SOP and objectives/departmental strategy • Monitor Group Email for message management for service delivery • Coordinate vessel calls with local agents and stakeholders to optimise the port call without any delays or additional costs to the principle and/or hub • Monitor local agency performance and where required ensure service delivery standards • Stakeholder engagement and relationship building • Monitoring and compliance of KPIs and cost savings and recording the data • Ensure compliance with the principal requests, procedures and policies, working instructions and contractual requirements • Work on call (Duty – AOH), on a rota basis • The post holder will carry out any other duties as and when required as requested by a line manager/management • Adhere to all ISS processes, procedures, working instructions and policies. • Ensure 100% compliance in relation to ISS Ethics Policy and UK Legal requirements • Ensure full compliance with the ISS HSSE Management System • Accountable for reporting all accidents, incidents and near misses whether the persons are injured or not • Taking action within area of accountability to ensure the HSSE of both the job holder and other persons who may be affected by acts carried out or failed to be carried out by the job holder while at work Trainee Operations Assistant Requirements: • General administration – PC literate, including Word/Excel/Outlook • Ability to work individually and as part of a team on own initiative • Good communicator both verbal and written • Customer Service Orientation • Good time management • GCSE – Maths and English • Eligibility to work in the UK Desirable: • A level equivalent or higher • ICS Shipping qualification • Shipping/transportation/logistics experience or knowledge • Maritime Operations • Results and detail oriented If you think that you are suitable for this Trainee Operations Assistant role, please apply now!