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Technical Support Coordinator

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Technical Support Coordinator My client is looking for an energetic and enthusiastic Technical Support Coordinator to join the team, who isresponsible for servicing our software and services. The successful candidate will be enthusiastic about technology and thrive under pressure in a busy environment. They will be open to learning a wide range of new skills, have a logical approach to problem solving with excellent attention to detail.The Technical Support Coordinator will handle support calls and emails from customers and internal staff,maintain hardware, prepare equipment for on-site delivery. They will report to the Head of Operations.JOB RESPONSIBILITIES Technical Support Coordinator 😕 Prepare new equipment and run maintenance on existing hardware? Setup and prepare equipment for delivery to eventsProvide technical support for our onsite operations, including some weekends, earlymornings and evenings? Technical support for our SaaS solutions? Set, maintain and exceed customer service standards? Log all tickets within our CRM and keep up to date as they progress? Progress all outstanding tickets and ensure they are resolved within the relevant time scalesTo encourage feedback on services provided and recognise the changing needs of theservice, and make recommendations to your line manager for improvements? Attend training to develop relevant knowledge, techniques and skillsPerform any other duties related to the support and delivery of the products, or related thirdparty products, as directed by the management team from time to time.?JOB QUALIFICATIONS for Technical Support Coordinator 😕 Excellent communication skills, particularly over the telephone, with the ability to explainAlthough experience in an IT setting is not essential (as full training will be given) anunderstanding and interest, particularly in software, would be a distinct advantage?? Previous experience of face-to-face or telephone-based customer service is desired? Good understanding of technology and how it is applied in business? A high degree of computer literacy and technical competency? The role requires travel across the UK and therefore a valid driving licence will be required.Your personal characteristics will include:? Logical and analytical, with a methodical approach to problem-solving? Solution-focused, with ability to prioritise? Accurate, with high attention to detail? Good team player, yet willing to take personal responsibility for issues? Able to follow process and procedures? Have a willingness to learn new systems? Ability to meet deadlines and manage time effectively? Able to be patient, tolerant and problem-solve accordingly? Flexible and hardworking approach, with a can-do attitude? A passion for success and always striving for excellence? Persistent and resilient under pressure, with a good sense of humour? Excellent administrative and organisational skills? Self-motivated, resourceful and keen to learn and share knowledge? Ability to work on own initiative? Enthusiastic, motivated, empathetic and professional? Be honest and act always with integrity? Have a strong customer service mindset.Salary will be commensurate with experience and job responsibilities. We offer excellent benefits.Only candidates who are eligible to live and work in the UK need apply.

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