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Technical Support Advisor/1st Line Service Desk

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Job Role: Technical Support Advisor

Location: Coleshill, Birmingham B46

Salary: Negotiable Dependant on Experience

Benefits: 25 days holiday, Pension, life Assurance

Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.

Headquartered in Coleshill, West Midlands with a full manufacturing facility Trakm8 is a UK based technology leader in fleet management, insurance telematics, optimisation and dashboard camera systems. Through IP owned technology, the Group analyses data collected by its installed base of telematics units to fine tune the algorithms that are used to produce its telematics based solutions; these score driver behaviour, monitor vehicle health and continuously improve the security and operational efficiency of both private drivers and company fleets.Trakm8 has been listed on the AIM market of the London Stock Exchange since 2005. We now have an opening for an experienced Technical Support Advisor to join our established Customer Support Team.

Main Responsibilities of the role

  • The Technical Support Advisor will handle and resolve all inbound and outbound technical issues from installers and customers usually via the telephone or email
  • Log all incidents on the ticketing system and follow through to successful completion
  • Comply with customer service level agreements
  • Liaise with other internal departments such a sales support, engineering and manufacturing to resolve any customer related problems

Requirements

  • The ideal Technical Support Advisor will have previous experience of working either in a technical support roles at 1st or 2nd line level within a call centre environment or is someone who has a keen interest in IT
  • Excellent customer service skills – both written and verbal
  • Capable of working under pressure and prioritising workload
  • Competent user of Microsoft Office
  • Enthusiastic and eager to learn

This role requires screening in the below areas

  • 2 years of satisfactory Employment/Education References
  • Pre-Employment Credit Check
Apply now