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Technical Support Engineer Location: Bedfordshire Salary: £50,000 to 60,000 + car allowance, bonus scheme, pension, gym My client is an established IT service management company offering a wide portfolio of products including, hardware and software solutions to busineeses of various sizes across the UK. Due to ongoing succession planning, they are looking for an experienced Technical Support Engineer to join there team in Bedford. Ideally you will have between five and ten years experience in IT, having worked in engineering and technical support. Importantly, you will have worked in a datacentre. Working with a range of products and services that include IBM, OEM, HP, Dell, EMC, Cisco and Brocade. IBM makes up a lot of the product set so it is important that you have experience with supporting and implementing IBM soltuions. You will provide hardware/software support resolution as well as provide direction to where the company should invest in areas such as, hardware, software, training and staffing. The company offers above average holiday allowance (25 days plus bank holidays), car allowance (c£7k a year), bonus, gym membership, pension and a variety of health and wellbeing benefits. Skills and Experience required for the role: * You will provide 3rd Line Technical Support, creating action plans and fault resolution * Train colleagues and customers around products that include, IBM range, HP, Dell, EMC, Cisco and Brocade * Support, maintain and repair customer solutions, largely in SAN environments * Provide tech support triage, be part of a tech support standby rota * You will have good working knowledge/experience of IBM products and developments including, server, tape and storage technology * Provide pre-sales support to the sales team where needed * Perform site audits and surveys If you're interested in the above role, please get in touch by sending your updated CV to OR alternatively, give me a call direct on for a confidential chat

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