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Spanish Speaking Customer Service

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We are looking for a Spanish Customer Service Representative who will be part of the Customer Service team who deliver highly professional interactions with customers associated with their order processing, complaint registration, general management and information requirements. The client is a leading global paint and coating's company and a major producer of speciality chemicals who supply innovative and sustainable paints, coatings and speciality chemicals to customers around the world.

Main Duties

To manage order receipts efficiently, prioritising timely orders processing and good customer interactions and relationships
Support the order to cash process with excellent order processing
Register and process customers' orders on the system, received via electronic mail, phone or through other contact with the customer
Ensure order processing is handled correct and in full, and is transferred to the transporters (logistic) Raises issues in delivery and/or invoice process with supervisor.
Acts as first level contact with customers for answering questions and in attempting to resolve complaints
Obtains adequate customer and product knowledge to find solutions for customers' needs
Makes proposals for improvement on work processes
Complete registering /filing/ archiving of customer service related documents Job requirements

Strong communication skills both written and verbal
Excellent attention to detail
Ability to work well within a team
4 – 6 months with potential to go Permanent
Spanish speaking Please email your CV if you are interested

Apply now