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Software Support Advisor – German Speaking

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A German speaking Software Support Advisor is required by leading software company based within London. The business operates within the travel industry and are looking for an enthusiastic individual with great software support / customer success experience to join their team. This is a great opportunity to develop your software support skills in a fast-paced environment

An annual salary of up to £38,000 + benefits is available depending on experience. This is a remote position.

Responsibilities

Provide multi-channel support and advice in German using phone, live chat or web portal methods equally comfortably.
Assist customers in understanding how best to use the technology and resolve any technical problems they may be experiencing with the software.
In addition to technical and usage issues, learn how to handle general business enquiries, usually related to guest reservations, and interact with major travel agencies like (url removed), Expedia, Laterooms etc.
Set up screen share sessions in order to troubleshoot more complex issues including issues related to Windows, anti-virus and/or firewall settings for example.
Requirements

Native level of German: verbal and written. Fluent spoken and written English for internal use only.
Strong experience in a software support, customer service, product support, technical helpdesk environment
Any experience within the travel industry is highly desirable
Who would this role suit?

A native German speaking Software Support Advisor, looking for an exciting new challenge in a fast-paced yet friendly environment, where you can develop your software support and customer success skills, with great opportunities to progress.

Salary

Up to £38,000 depending on experience

Benefits

Private healthcare, company pension contribution, great holiday package

Location

Remote

Alternative Titles

Software Support Analyst | Software Support Consultant | Technical Customer Success Advisor

Ben Cole of CV Screen is managing recruitment 

CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)

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