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Service Manager – Gloucestershire

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Our client are a multi-national, globally recognised organisation that deliver innovative solutions both in the UK and internationally. After an amazing start to 2021, they are looking for Service Managers for a role in Gloucestershire.Job DescriptionOur client is a global leader in next generation information technology services and solutions, dedicated to helping our clients on their digital transformation journey.We are a leader because we have passionate, talented and committed people and work with world-leading partners in business and technology. Our purpose is to solve our clients’ business challenges through best-in-class industry solutions, domain expertise and global scale.What we are looking for:We need enthusiastic people at all levels, ready to use their skills and to learn. You will join our team of multi-talented, experienced people working together to make sure our clients’ get the return they need on their technology investments.You will also be keen to develop your skills and we will support and encourage you to learn and develop, allowing you to do the best work of your career, enhancing yourself and the companies future.Your Job:To support our Customer’s services, assisting the Service Delivery lead with all aspects of Incident, Problem, Change management. Including chasing Incidents and Problems to resolution, working with engineers to manage risks to service brought on by change, and ensuring responses within customer SLAs to helpdesk. Knowledge of working within an Agile framework would be advantageous.PLEASE NOTE – To be successful you will need to have or go through DV clearanceAbout you:You’re enthusiastic and get on with thingsYou work with a ‘can-do’ attitudeYou work on your own initiativeYou love to learn new skills and take on new challengesYou listen to customers and want the get it right for themYou’ll look for innovative ways to overcome hurdles and tenaciously pursue themYou share what you know and love to work in a fast paced, multi skilled teamYou have excellent written and verbal communication skillsYou’ve good analytical and troubleshooting skills with an eye for detailYou take responsibility and can run with issues with minimal supervision.You quickly adapt and are comfortable with working on multiple projects at a time, as part of a team or alone

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