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Service Delivery Team Leader

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Service Delivery Manager

Circa £50,000 p/a

Permanent Opportunity

Hours: TBC


Proman is currently working with a leading logistics and freight provider to appoint an experienced Service Deliver Team Leader to join the team, due to continued growth. Ideally, you will have experience of working within a fast-paced shipping team, managing contracts and accounts of various sizes, and will have experience of managing a team.

You will understand intermodal logistics and be an integral part of ensuring customer queries are resolved quickly and effectively. You will be responsible for coordinating and tracking the movement of containers and maximising opportunities for value-add revenues and operational efficiencies throughout the process.  You will ensure accurate and timely information to the commercial team to assist them in selling and maximising unutilised space.

Service Delivery Team Leader

Main duties and responsibilities:

Manage specific customer demand in the form of Contract and Non-contract container bookings and secure and allocate bookings in the most optimal way across the supply chain i.e. Rail, Terminals, Road
Capture booking data as early & accurately as possible to enable efficient and effective asset fill
Transfer booking to the route optimisation team and communicate specific and special customer requirements.  Complete customer booking accuracy checks
Ensure billing activities adhere to contract and follow defined protocols.  Defend revenue and profit by applying all charges for services provided.
Regularly monitor booking and fill rates for your contract portfolio and liaise closely with the Optimisation team to ensure maximum fill rates as well as any specific customer requirements
Work jointly and cohesively with the rail, terminals and road offerings to exploit opportunities for end-to-end services within our customer base
Manage data and reports, providing standard reports and analysis to your customer base as required
Provide regular updates to the Commercial Account Managers on service levels, issues and changes to services for your specific customer portfolio

Capture any new or evolving requirements requested by the customer and continually look for opportunities within your customer portfolio to provide enhanced services to generate extra revenues from additional services
Continually look for ways to enhance the operational service offering and improve efficiency within your customer portfolio, ensuring flawless delivery to our customers
Build and maintain strong links with customers within your portfolio as well as the internal commercial teams, acting as an escalation point to identify and resolve any service issues
Effectively manage your immediate team to nurture and develop talent, promote apprenticeships and development of junior talent, ensure capable management succession and ensure the team is appropriately motivated and developed so that they carry out their responsibilities to the required standard
Consistently promote the principle of customer first and a continuous improvement culture
Get involved in any ad hoc projects as may be required, from time to time
The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated in pursuance of the overall business objectives

Service Delivery Team Leader

Key job requirements:

A minimum of three years’ management experience within the Intermodal Logistics/ Transport industry
Commercially astute, articulate, technically strong with a dynamic approach to delivery
Exceptional customer service skills
A detailed understanding of intermodal operations and constraints, ability to use logical problem solving to overcome constraints and create opportunities
Excellent analytical and problem-solving skills – able to analyse complex and sometimes ambiguous data to evaluate options, use facts and data to implement solutions;
Excellent interpersonal skills with the ability to interact effectively with all levels of staff across the business
Strong communication skills, both written and verbal
Ability to multitask and work well under pressure, prioritising tasks and workload and managing conflicting demands
Effective management and delegation with the ability to build trust and motivate a team.

Service Delivery Team Leader

PROMAN acts as an employment agency for permanent staff and an employment business for temporary workers. We recruit for roles based in Engineering, Technical, Warehousing, Manufacturing, Office, Logistics and Industrial.

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