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Senior User Researcher

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Description Position at Creative Assembly
This is an exciting opportunity for a Senior User Researcher to join our team at Creative Assembly. This role based at our studio in Horsham, based in the heart of Sussex, UK.Do you have the right skills and experience for this role Read on to find out, and make your application.As a Senior User Researcher your primary purpose will be to work closely with one of our main Total War development teams, to plan and provide iterative testing to provide reliable and actionable feedback on all aspects of the development of a new Total War game, from start to finish. The Creative Assembly User Research department plans, executes, and delivers research studies and playtests across both Creative Assembly and other SEGA studios, such as Amplitude, Relic, Searchlight, Sports Interactive, and Two Point Studios.Key ResponsibilitiesAs a Senior User Researcher, embedded into a main Total War development team, would work very closely with Production, Design, QA, Marketing, and Analytics.On a day-to-day basis, you will:

  • Mentor and guide more junior user researchers to standardise and improve research practices
  • Design and carry out a variety of user research studies, using a mix of qualitative and quantitative methods, presenting findings to the development team, and advocate for user- centred design throughout the life cycle of a main Total War title
  • Contribute towards best practices and help to define the long-term User Research roadmap for the department


  • You will have significant experience in User Research in the video game industry, conducting various kinds of studies throughout the life cycle of a product
  • A passionate interest in video games, as well as a good understanding of video games, genres, and key video game concepts
  • Experience working with product teams’ leadership on strategic UX problems
  • Strong verbal and written communication skills
  • Ability to manage time effectively, meet deadlines, and adapt to changing priorities


  • UX Design knowledge and best practices
  • A degree in Computer Science, Human-Computer Interaction, Psychology, or a related subject area, or equivalent industry experience
  • Familiarity with inferential statistics (regressions, correlations, factor analyses)

Creative Assembly is about the right people making the best games. We are united through our values; Quality, Focus, Teamwork, Respect and Trust.

We house many talented people, from trainees to industry veterans who constantly challenge us and make sure we are striving for the best within our games and our studio life.

Winner of multiple Best Place to Work Awards, we have studio sites in Horsham UK and Sofia Bulgaria, including a number of bespoke state-of-the-art audio suites and a dedicated motion capture site.

Currently we are working fully remotely, and we continue to assess the COVID-19 situation with the safety of our staff our number one priority. We are still actively recruiting and onboarding new staff each week. Our expert IT and HR teams will set you up with everything you need to join remotely whether you will need to relocate to the UK (or within the UK) now, or at a later date.

We offer many benefits to support you and your family including

  • Bespoke and funded relocation package for you and your dependents, with support throughout the process from our dedicated Relocation Specialist
  • Enhanced maternity and paternity, private medical and dental insurance, life insurance, permanent health insurance, critical illness cover and free health care screening
  • Generous holiday allowance plus full studio closure over the Christmas and New Year period, as all UK Bank holidays
  • Annual discretionary studio bonus
  • Join our award-winning education and social responsibility programme; the Legacy Project, as an industry ambassador to mentor and educate others
  • Defined career development pathways and personalised training support including; SEGA Dev Day, internal masterclasses, prestigious creative workshops, on-site training with renowned specialists and global conference attendance
  • Season ticket travel loans and cycle to work scheme with free bike servicing and discounted car valet service on site
  • Free games and merchandise plus access to our extensive games library
  • Free breakfast every day – toast, bagels, pancakes, cereals, yoghurts, fresh fruit, smoothies, juices, milkshakes and more in our fully stocked kitchen*
  • Wellbeing support with an employee assistance programme and onsite confidential sessions
  • In-studio heavily subsidised massage therapy*
  • Discounts for home technology, travel insurance, corporate gym membership, cinema tickets, holidays, trips out and Ikea vouchers, and many local businesses including estate agents
  • Studio parties for you and your family; such as our Summer Festival, Christmas Party plus a separate Children’s Christmas Party. We also have Cinema days and wrap parties for game releases*
  • Studio community activities such as free Japanese lessons, life drawing, creative writing, Pilates, Walking Challenges, Couch to 5k, basketball, game and movie evenings, board game club, 5-a-side football, CA Choir, Sword fighting (yes, sword fighting) and loads more*
  • some of the above in-studio benefits are on hold while we work remotely during COVID-19

Our studio sites have disabled access. We are an equal opportunities employer and encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, religion or belief.

Apply now