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Senior Insight Analyst

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Senior Insight Analyst (Ref: 2361) Greater London £50k-£55k + Bonus & Benefits The Company Pact are delighted to be working with this global organisation, that has continued to operate from strength to strength during the pandemic and is now looking for an experienced Senior Insight Analyst / Insights Manager to join their analytics function. The Role The Senior Insight Analyst will be responsible for driving insight through the contact centre, looking at deriving insight from Chatbot technology and Automation Analytics to help the business better understand what their customers are saying and doing, and in turn enable better strategic decision making from the business, which helps deliver better service for their customer and improves operational efficiencies. What We Need You to Have – Experience in an Analytical role delivering Insight within a contact centre/customer service environment. – Specific experience in using Chatbots and/or automation analytics. – Strong SQL experience – Python, Power BI or Statistical experience would be advantageous. – Strong communication skills with the ability to engage with stakeholders across all levels. – Experience in delivering digital contact centre capabilities such as Chatbots, AI and Automation If the above opportunity sounds of interest and you have the skills required, please forward your CV by applying via the link provided. Thanks!

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