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Senior Customer Success Manager

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Our
Customer Success team advises and guides a wide variety of clients who are
using the Akamai Identity Cloud (AIC) products, formerly Janrain. From the
point of sale onward, they ensure clients launch AIC successfully, adopt it
widely and are continually driving business value and account expansion. AIC
CSMs are in the business of building genuine and authentic relationships with
our clients. We do this by working closely with our clients to discover their
business needs and challenges and then coach them on or facilitate the best
ways to use AIC to solve them. The Customer Success role is operationally
intensive with an overall strategic focus. We work with customers and cross-functional …

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