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School IT Network Manager

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Network Manager/ IT Network Manager/ Networks/Networking/ 1st Line/ 2nd Line/ Customer Service

School IT Network Manager

Modis are currently working in partnership with a market leading service provider to recruit an experienced School IT Network Manager to join their team. This is an exciting opportunity to grow your career within IT and technical support.

Please note this an on site role that offers a competitive salary.

The Role

As a School IT Network Manager, you will be the first point of contact for staff as well as pupils assisting with technical queries, providing 1st and 2nd Line diagnosis and resolution.

The Responsibilities

You will be accountable for the on-site daily management of the IT Systems and Services of the client, ensuring that Service Level Agreements are attained.
Providing excellent technical support and first-class customer service with a high degree of customer satisfaction, delivered with honesty, transparency and respectfulness, in line with Capita values.
Responsible for the management of Incident requests ensuring that all aspects of quality assurance and Best Practice are adhered to.
Working pro-actively to continually improve the IT environment, to meet or exceed the school's/Trust's educational and administrative requirements, via continual service improvement programmes.
Being the prime point of contact for the management of service availability for students and staff to meet the school's/Trust's requirements for Teaching and Learning.The Requirements

Proven customer facing onsite support experience in an Education IT support role.
Detailed knowledge of Microsoft Operating Systems including, Windows 10 and Windows Server 2012/2016/2019 (including virtual & physical server applications) products.
Detailed knowledge of Administration & support experience of Microsoft applications.
Hyper-V /VMware and server hardware support
An understanding of LAN/WLAN topologies.
Ability to compile incident and service status reports.
Strong leadership skills.
Excellent organisational and communication skills, up to senior leadership level.
Strong customer service skills, who can work under pressure to always deliver a high standard of service.
Able to adapt to a changing environment.

If you are looking for an exciting new challenge to start you career in Information Technology with a market leading organisation please apply now!

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website

Apply now