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Red Cafe Supervisor

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Red Café Supervisor – Manchester UnitedMorson Talent are working with Manchester United who are looking to add an experienced Hospitality Supervisor to their team in the Red Café based in Old Trafford The PurposeOverseeing the day to day operation within the Red Café ensuring the highest standards of food and service are maintained at all times. Effective planning and management of the Front of House team ensuing forecasted targets are met alongside a focus on stock control and daily financial reconciliation. At the forefront of the operation the Supervisor is to ensure any issues are managed in a timely manner and with a suitable resolution. The Role* To carry out opening and closing procedures in the Red Café and affiliated areas of the business. Daily reconciliation of safes and floats are completed and reported and recorded accurately. * Ensuring that all EPoS systems are fully functional and staff are trained to the appropriate level for correct operation. Managing the stock and sales process using the Company stock system, reporting and actioning any variances. Also includes reporting back on the process for continual improvement and optimising the use of the system. * Completing daily/weekly/monthly sales and performance reports for senior management and reviewing the data for continued improvement. * Planning new menu items with the Culinary Team considering seasonal produce/activities, business demands and market trends. * Ensure any customer complaints are dealt with promptly and efficiently ensuring that any resulting action or reporting is completed immediately. * Assist with the recruitment and selection of Front of House staff where appropriate along with the continual training and development of staff and promote an environment where staff are encouraged to achieve personal development. * Assist in the training and induction process for new members of staff, helping them to achieve the required standard. Ensure Company Procedures are followed at all times by yourself and the other team members. Advise and correct when necessary. * Liaise with internal departments for Internal catering requests ensuring a timely response collecting required information, following Company Purchase Order process make the required bookings and ensure all services are delivered on time and to the correct standard. * Work closely with the Museum & Tour Team and Venue Commercial Department to discuss, plan and execute special events and promotions The Person* With a minimum of 2 years working in a fast paced, high volume Catering Operation, this role requires someone who can think on their feet, make quick and informed decisions and is experienced in dealing with customer complaints. * Teamwork is a key element of the Red Café operation and this role is instrumental in driving a team of individuals towards a shared goal. With a can-do attitude and approachable nature this person will have a proven track record in successful managing a team, praising where justified and taking action where performance has not met required standards. * A smart appearance is essential and a confident, outgoing persona will help in the success of this role, MUFC Limited is an Equal Opportunities Employer and recognises the importance of safeguarding children and adults at risk in our workplace.Due to this post being in regulated activity, the potential employee will be required to undertake a Disclosure and Barring Service check at the appropriate level.It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.MUFC positively welcomes and seeks to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment. We encourage applications from all candidates regardless of age, race, gender, gender identity, gender expression, religion, sexual orientation, disability, or nationality.If you require any reasonable adjustments to support your application and perform at your best, please do not hesitate to contact us to make a request we are here to help.

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