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Our client is a household name in their sector and has a great opportunity for an experienced Receptionist or Customer Service candidate to join the front of house team. The successful candidate will be a calm, people person who enjoys a busy environment and can remain professional in a client facing environment. They will also have exceptional organisation skills and love working in a team environment. Reporting to the Client Services Manager and be working collaboratively with other team members, clients and colleagues to meet the needs of clients, improving the service delivery and client journey. Responsibilities and Tasks: • Meet and greet clients and organise refreshments • Make sure clients are signed in and colleagues are informed that their clients have arrived • First point of contact for telephone calls, handle queries, take messages and re-route calls • Book client appointments • Process incoming email and post • Update client records as appropriate • Respond to queries and resolve issues • Cash handling Experience and Attributes Required • Working face to face and by phone with customers/clients or the public • Working in a service industry • Cash-handling • Previous receptionist experience • Previous work in a medical environment would be benefical • Basic IT knowledge for email and record keeping • Excellent communicator and problem-solver • Excellent time management and organisational skills • Sound basic numeracy & literacy skills • Accurately follows directions and completes work to a high standard • Able to work with own initiative • A professional, positive approach and friendly at all times • Conscientious, considerate and able to help clients during highly emotional experiences • Responsible and approachable • Team player • Able to work on a rota including some weekend and evening work If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been selected.

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