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Premium Customer Service Adviser – German

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Randstad are working with Conduent to recruit German speaking customer service advisors for their premium accounts. You will be part of the customer support team: helping clients who need support with mobile/desktop, payments, hardware, cloud storage, accounts, and other end user issues. No cold calling involved! We are looking for people who can speak German to a fluent level.

Salary: £23,973.35 per year
£1,066.70 KPI Bonus opportunity per annum
£500 joining bonus
Shifts between 08:00 and 16:30 Monday to Friday plus 1 weekend per month (guaranteed 40 hours per week)
Office-based at our contact centre in Poole, Dorset (South West England)
Relocation expenses
Great referral schemeWhat will your day look like?

Providing support to customers via email, chat and phone and investigating their requests to find the best solution possible.
You will work on modern systems, databases and applications. Access to exciting new technology from this global brand. Full training is provided.
Accurately typing whilst interacting with customers from all over the world!
We can offer you outstanding opportunities for you to develop and become advanced level agents
Support the daily operation of the contact centre including Workforce Management, Team Leaders, Trainers and Quality Coaches.
You will have the opportunity to identify and report emerging trends and customer issues to senior staff, becoming a knowledge and performance expert in all you do.
You will have continuous support from the teams of Expert Agents dedicated to help you at any point.
Have the opportunity to take part in activities organised by the very active social committee both at work and in your social times.Requirements:

Previous experience in a similar role is beneficial
Ability to speak German to a fluent level is ESSENTIAL and will be tested during the recruitment process.
Ability to empathise and understand the needs of the customer
Experience of building relationships with clients and customersBenefits:

28 days paid holiday per annum inclusive of bank holidays.
Annual holiday increasing with years of service
Workplace Pension-Automatic Enrolment
Life Insurance scheme
Employee Assistance Programme – Free and strictly Confidential to all Conduent Employees
Free eye test
Dental benefits scheme
Access to comprehensive learning, training and development
Excellent Apprenticeship Programmes available and ongoing personal development opportunities
A dedicated social committee with a huge variety of local discounts, virtual and in person activities, language learning opportunities and social events.
Office spaces are fully COVID compliant ensuring we support the safety and wellbeing of our employees at all times.Please be aware that as part of the recruitment process, should you apply for a role, you are giving your consent to your employment records being accessed if requested.

Please note we do not offer sponsorship for the position.

Our client is committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity.

If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us

Apply now