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Outbound Sales & Routing

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We are currently looking for a person to join our friendly Heating Services team as an Outbound Sales and Routing Advisor in our Larbert office. This is a full time, Fixed term contract, working Monday-Friday until the end of March 2022. As an Outbound Sales and Routing Advisor you will be responsible for maximising the retention of existing customers and attracting new ones, by communicating with customers at critical times to ensure they remain engaged and do not lapse. You will also be crucial to providing support to the routing process. You will liaise between customers and engineers to optimise schedules and maximise profit and deliver an exceptional level of customer service and will further work to ensure that all administration processes are maintained and expected deadlines are achieved. You will ensure that each engineer within the defined area has a full and productive day’s work, bringing work forward and generating new customers in order to keep engineers productive while undertaking any other activities as requested by a manager within the heating services division. You will be expected to manage phone calls from customer and engineers and assist with any requirements and thus good organisation and communication skills are necessary for this post as an Outbound Sales and Routing Advisor, with a key requirement for previous administration and organisational duties. Benefits provided by Certas include discount schemes, pension scheme and holiday buy and sell options. This role provides an excellent opportunity to gain experience and grow within the UKs largest independent retailer of fuels and lubricants. Company Information: Certas Energy is the leading independent distributor of fuels and lubricants in the UK. With a national network of over 130 depots, over 900 tankers, more than 800 retail forecourts, fuel cards usable at over 2,000 sites, it is our 2,300 colleagues who keep our business moving each day. Our team is an essential part of the robust infrastructure that consistently and dependably delivers billions of litres of high-quality fuel and associated services to homes and businesses all over the UK each year. We’re proud of our range of innovative fuel supply and management services and are committed to provide industry leading solutions in liquid fuels, as the world’s energy mix evolves towards a zero emissions future. From the option to offset carbon emissions with each fuel order, to providing cleaner burning fuels that lower harmful emission of PM and NOx, Certas Energy strive to make our energy expertise count for all of our customers. We have a strong culture of safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing Initiatives. This, teamed with our many programmes of learning, development and talent nurture, means that we can support our colleagues to grow and thrive within a fast paced working environment. This is fundamental to good business performance, and integral to our long-term business success. The successful candidate for the post of Outbound Sales and Routing Advisor will be offered the position on Certas Energy terms and conditions of employment. Certas Energy Ltd is an Equal Opportunities Employer

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