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Optical Customer Service Advisor

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A full time Customer Relations Co-Ordinator is required to work for a premium Optical organisation based in Milton Keynes. This company is well known for supplying high quality ophthalmic lenses into independent Opticians across the UK. The Role • Receiving orders from customers by telephone, fax or post and processing orders promptly and accurately on Optifacts software • Providing optimum levels of customer service by answering enquiries accurately (e.g. regarding pricing, product availability, lead times etc) • Listening and developing a professional rapport with the customer so as to take all the necessary action to meet customer needs (e.g. chasing an order through production and handling queries or complaints). • Managing customer's expectations around expected query resolution and delivery times. • Recommending and selling product upgrades and promotions to customers by telephone • Taking an active role in departmental promotions and incentives • Achieving a high and professional level of customer service, through call management, call content and product knowledge. • Managing own time and productivity effectively. • Being a full and active member of the Customer Service department, including being a supportive team member. Requirements • Experience of working within a manufacturing environment (desirable). • Basic practical knowledge of optics (essential) • Relevant and demonstrable experience in a Customer Service environment. • Experience of telephone selling (desirable) • Good working knowledge of Microsoft Office software including Word, Outlook, Excel and product / customer databases. • Ability to process customer demands accurately, in a timely manner. • Ability to present documents professionally and accurately. Key Benefits • Competative salary depending on experience • 20 days holiday rising to 25 with service • Working Monday to Friday with 1 in 3 Saturday mornings (Paid as overtime) • Bi weekly rota • Week 1. 08.30 – 17:00 hrs • Week 2. 09:30 – 18.00 hrs • Excellent training and progression opportunities. To apply for this role please send a copy of your CV or alternatively call .

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