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Multi-Lingual Customer Service Associate

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Multi-Lingual Customer Service Associate

Our client is an exciting connected product, global business, in Cambourne, Cambridgeshire. They are recruiting a Multi-Lingual Customer Service Associate to join their busy customer service team. Candidates must speak a core EU language besides English, in French, Dutch or German. The role is a full-time temporary contract initially for 6 months with a view to permanent for the successful candidate. Our client offers a hybrid working model with 2/3days on site per week. The working hours for this role are 9am – 5pm (Mon-Thurs) and 8am – 4pm (Friday) and our client offers an hourly rate of up to £14.36 per hour, depending on experience.

Our client gives an extremely high level of customer service and see this as a major asset for their business. This not only keeps our existing customers happy but also helps drive new sales through word-of-mouth recommendation. They have a large customer base in Europe and have an immediate need for a flexible, multi-lingual member of staff to provide local language customer service.

Duties:

* You will be fluent in one or more core EU languages (German, French or Dutch) & English.

* To act as first point of contact for European customers providing customer support via email, telephone and online. Direct contact with individual customers to troubleshoot, solve their issues and to escalate as appropriate to the Team Leader.

* Working with the European fulfilment & contact centre to ensure smooth provision of customer service and product delivery. Working with the rest of the customer service team, providing cover where necessary.

* Direct contact with existing trade customers. Obtain feedback from customers on areas where improvement can be made.

* Support of ongoing business operations, including the setup of new systems, occasional order taking, sales administration, and trouble shooting.

* To assist with social customer service (Facebook & Twitter) in Germany

Experience, Skills and Knowledge:

* The successful candidate will have a very positive attitude to customer service, sharing our client’s view that it is central to the success of their business

* Good understanding of technology, especially connected products and IOT (Internet of things)

* They will have clear written and oral communication skills required for contact with customers and preparation of new support materials

* Excellent telephone manner and be able to adapt their approach for the differing requirements of consumer and business customers

* Ability to pick up new skills easily – and not be afraid of a technical product which requires the ability to learn quickly and troubleshoot the product, talking customers through their issues

* Must be an organised person, confident to work independently and happy to adapt to the varied requirements of the role

* Experienced in Microsoft Office, including Word and Excel, knowledge of SalesForce or other CRM systems would be an asset

Other skills that would be advantageous but are not a requirement are as follows:

* Experience with connected products or IoT products and service

* Experience of social customer service

Qualifications and Education:

* A Level or equivalent

* Fluency in German, Dutch or French

Apply now