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Membership Development Executive/Officer – Leeds/Bradford/Homeworking

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The BPIF are not your average Trade Association…. We are committed to developing excellence and growth in a sector that is a significant contributor to the British economy. We are uniquely placed to be not only the voice for the printing industry but also an active participant – catalysing and shaping the future of this ever changing industry with our members. If you are looking for an opportunity to join a great team, apply today and you would like be rewarded with a competitive salary, pension, generous annual leave allowance, laptop and mobile, then please read on. Duties Include: The post holder will provide support and guidance to aspiring and current members in the Region. In the role you will support both the Regional and National objectives for membership retention and recruitment. Provide a wide range of proactive administrative support to ensure the smooth and efficient day to day operation. You will be responsible for • Proactive relationship management of assigned regional accounts through structured account management contact, to ensure full engagement and benefit is gained from membership resulting in high member satisfaction and retention • Actively seeking and implementing initiatives to develop membership, to promote and grow membership • Providing support to members and potential members • Proactive management of a strong and accurate pipeline of prospective members identified for marketing purposes • Supporting marketing campaigns targeted at prospective members • Making outbound follow up calls to establish and progress membership opportunities • Efficient resolution of general member queries • Ensuring the CRM database is updated and correct at all time • Managing new membership documentation and procedures • Regional administration including; responding to enquiries, managing meetings, workshops and forums in the region or at the regional office and general facilities management • Supporting the Regional Director with financial reporting, budgets, KPI management, providing analysis and reporting of data, diary and appointment planning, Regional Networking Events • Liaison with other areas of BPIF including Specialist Services, Training, Commercial and Specialist Interest Groups to ensure leads and agreed actions are followed up and identify opportunities to upsell other services • Managing and updating the news, events and regional board sections on the website Essential skills • Highly computer literate, with the ability to use all Microsoft Office and PC packages to an advanced level in order to support the region in terms of; KPIs, reports, spreadsheets, data manipulation, web page content, e-marketing, surveys and PowerPoint presentations • Attention to detail and the ability to use CRM database to produce reports • The ability to target and engage a diverse range of audiences • Ability to work alone and as part of a multi-functional team, while managing a number of tasks effectively is key to this role • Strong written and verbal communication skills and the ability to prepare reports • You will be comfortable in dealing with people on a personal and group basis • Experience of a business environment including a part of that in a sales and marketing orientated position; with business orientated or management experience operating within a commercial environment; knowledge of modern sales techniques in a service and relationship environment • A high level of intellectual and analytical ability is required, which may be evidenced by a degree, a relevant professional qualification, or by working at a level of complexity comparable to this post • A sound understanding and experience of administration support within a business to business service-focussed environment • Strong planning and organisational skills to ensure multiple projects are maintained • Strong written and oral communication skills, including presenting persuading and negotiating • Customer relationship management within long term business to business relationships • Strong general business and management knowledge • Competent driver with clean driving licence and own vehicle, able to travel to occasional events and meetings across the region Personal attributes • Enthusiastic, proactive and self-managing with the ability to manage conflicting priorities • Ability to introduce new ideas and solutions to improve the operational efficiency of the role • Ability to identify opportunities for synergy between members and support and services delivered by the organisation • A professional manner and attitude, approachable, warm and friendly • Able to remain calm under pressure, to deal with problems calmly and to easily adapt to change • Team player with excellent interpersonal skills, adept at working with people at all levels (including the most senior) in a range of organisations • Demonstrable professional integrity

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