Manager – Delivery Hub – Technology Transformation Change Manager

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Sales and Marketing sits in Internal Firm Services, and covers all aspects of professional services marketing, sales support and business development across the business. The function is critical to the way the business operates and delivers on its four strategic processes: • Attracting and developing diverse talent • Creating exceptional insight and know-how • Understanding client needs and opportunities • Harnessing technology and delivering distinct solutions Sales and Marketing has a Transformation programme including go-to-market priorities and supporting enablers. Programmes delivered aligned to these areas are managed and delivered through the Ops and Services team. This team also remains responsible for supporting delivery of a number of other strategic programmes including Success 360 and other technology transformation. The Change team is responsible for understanding the impact of change that the programmes are bringing and for designing and delivering an approach to maximise impact of the investment in people, process and technology and manage sustainability. They are responsible for both internal function transformation and programmes impacting our customers in the business, led by Sales and Marketing. What we are looking for We are looking for a Technology focussed Change Manager to join the Ops and Services team, to support the Comms and Change Lead in the delivery and ongoing management of all of the programme activity. The role will be critical to ensuring the success of delivery and ongoing management of programmes of work firmwide and to ensuring alignment of work across programmes and influencing a positive user experience. They will work closely with the Comms and Change Lead in establishing the impact of change, audiences affected, and manage the design and delivery of a sustainable approach to change including leadership engagement, learning approach and training design, coaching capability, support processes, communications and the setup of sustainable governance across the business to support BAU success. The Role The Technology Change Manager will: • Be responsible for understanding the scale and scope of change programmes led by Sales and Marketing, and liaising with the Comms and Change Lead to agree the level of support provided by the Transformation and Services team • Manage the creation of change impact assessments through workshops, in collaboration with programme teams • Maintain oversight of impact across audiences and take action to ensure alignment of delivery of activity • Facilitate workshops, research sessions and other meetings required to design the change strategy • Provide best practice advice to programme and business teams for the designing and delivering on change and sustainability strategy • Build strong relationships with programme stakeholders in the function to ensure alignment on programme case for change, vision, goals, benefits and strategy for delivery • Proactively work with relevant teams across the function and the business in order to agree on appropriate forums and channels for engaging the business on an ongoing basis • Work with them to ensure alignment, a good user experience and sustainability of activity led by Sales and Marketing this includes teams such as Corporate Affairs, Learning and Development, Employee Engagement, UKIT and more • Work with the strategic change portfolio to shape the firmwide User Support Model design work to align the experience across Salesforce, Google, Workday and more for the business • Work with the Specialist Salesforce change manager to ensure consistency in messaging where there is a connection in work and audiences in the business • Work with stakeholders from across the function and business to agree sustainable management and handover to BAU as appropriate as programmes come into and out of the responsibility of the Ops and Services team Skills Required The following skills are required for this role: • Deep understanding of Change Management methodology and principles; • Strong relationship, communication and influencing skills; • A passion for Sales, Marketing and Client management; • An understanding of how People, Process and Technology contribute to an effective organisation; • Creativity, inquisitiveness and the being a self-starter for problem solving • Proactive, flexible and agile to navigate complex transformation and change programmes; • Ability to generate credibility, respect and impact at a senior level This role is not location specific and can be based from any office or remotely. Not the role for you? Did you know PwC offer flexible contract arrangements as well as contingent work (ie temporary or day rate contracting)? The skills we look for in future employees All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships. Learn more here: Diversity Valuing Difference. Driving Inclusion. We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.

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