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IT Systems Database Administrator

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The Systems Database Administrator is responsible for security, operation and availability of database services. Activities include installation, maintenance, upgrade, cessation and continuous improvement of the organisation’s data environment. Uptime and availability are the key success measures and your task is to ensure both.

Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.

Project Based Service Delivery

  • Deliver project tasks scheduled via Workforce Planning
  • Ensure scheduled activity is delivered on time and to specification
  • Ensure new products and services are accepted into service with all compliance, documentation and governance measures in place
  • Take part in project activity where your specialist skills are required

Deliver Reactive Service Management

  • Ensure calls in the service desk queue allocated to the Systems team do not breach Service Level Agreements (SLAs)
  • Ensure calls are resolved quickly, accurately and to the customer’s satisfaction
  • Manage the incident, change, risk and problem management elements of the service to ITIL Standard
  • Coordinate and Manage 3rd parties onsite as required
  • Deliver Business-As-Usual (BAU) Service Management
  • Perform routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes
  • Ensure security and patching activity is maintained accurately
  • Manage security aspects of the service to ISO27001 Standard
  • Comply with audit requests from the business

Deliver Business as Usual (BAU), reactive and planned activity

  • Ensure As-Built documentation accurately reflects the operating environment and is updated after every configuration change
  • Cease legacy services as required and ensure graceful retirement of aging equipment
  • Take part in service reviews, equipment reviews and offer expert advice when selecting new products and services
  • Maintain the supply chain quality with regular supplier service management meetings

On occasion you may be asked to perform additional duties or duties unrelated to your role after appropriate training has been given.

Person Specification

  • Experienced technical practitioner who understands the needs of the business, the forward looking strategy and the underlying technology stack
  • A good communicator, naturally curious with a keen eye for detail and strong documentation skills. An expert in sharing technical information
  • Clear, logical thinker, good at articulating complex problems in wider business terms. Evidence driven approach to solving issues
  • Good technical supplier negotiation skills to ensure beneficial contract agreements
  • Technical understanding of Telephony, Networks, Security, Routing and Communications protocols
  • Strong knowledge of security principles including but not limited to ISO27001
  • Strong knowledge of Microsoft Technology stack , including Azure based services
  • Experienced in prioritising activities to support operational requirements
  • Self-motivated, pro-active with a can-do attitude determined to succeed in own and teams goals. Self-confident to be able to report at all levels of business
  • Able to work under pressure in a fast paced, challenging environment
  • Demonstrable enthusiasm and passion for delivering service and a keen advocate of using technology to deliver business value
  • Travel UK wide as required

Additional Desired Attributes


  • Experience and understanding of the true cost of operating ICT platforms, and its impact on budget management. Experienced in managing Budget, Resources and Staff
  • 10 Years+ experience operating in an enterprise technical ICT environment with full lifecycle experience
  • Experience of running complex, interconnected programmes with many dependencies, and large transformational ICT projects
  • Familiar with Software development lifecycle (.NET preferable)is desirable
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