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IT Support Engineer

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Here at Gousto, we are on a mission to become the UK’s favourite way to eat dinner Whether it is creating diversity in our recipes or building new teams, we care about our people and the opportunities they have at Gousto.

Make your application after reading the following skill and qualification requirements for this position.

We are committed to equality of opportunity across our organisation.

At all levels we promote equality, ensuring our people are consistently treated in a fair and equal manner.

If you need reasonable adjustments at any point in the application or interview process, please let us know.

In your application, please feel free to note which pronouns you use (For example
– she/her/hers, he/him/his, they/them/theirs, etc).

Go Gousto IT Support Engineer Working in a team of IT Support Engineers, Analysts and Infrastructure Specialists
– you will support new projects and work closely with our development team on exciting new technologies.

As a 1st & 2nd line IT Support Engineer at Gousto, you will be delivering hands-on technical assistance resolving various types of user platform issues and queries.

Be responsible for the management of our Google Workspaces tenant from a security, configuration and maintenance perspectives.

Be a key participant in our efforts to roll out and manage Single Sign On (SSO) and Life Cycle Management capabilities through OKTA.

Participate in the remote management and maintenance of our user devices using Antivirus and Mobile Device Management platforms Participate in the user onboarding/offboarding process where required.

About you You’re curious You enjoy learning and growing in your role You get inspired by having your big ideas heard What we will expect in the first 6 months Help us take IT support across the business to the next level.

With you on board as a key member of the team you’ll quickly get stuck in and suggest ways of improving our setup.

Become very familiar with our Google Workspace setup and become the subject matter expert in managing our tenant and be able to competently deal with issues and requests on your own.

Become very familiar with our AV and MDM solutions and be able to support the rest of the team in maintaining the platforms.

Familiarise yourself with our OKTA tenant and become You will be one of the first points of contact for our customers and employees to ensure best in service and tech support at Gousto.

Your Skills Strong knowledge of Google Workspaces (GSuite) Ability to use Google Apps and Microsoft Office 365 Very good knowledge of OKTA and its applications Providing effective technical support across multiple sites Knowledge of installing, configuring and troubleshooting technical platforms Strong communication skills working with all levels of seniority Ability to deliver SLA’s and prioritise workstreams Knowledge of using Azure Active Directory Nice to have GSuite certifications Microsoft & Cisco Certifications Cloud Architecture and networking exposure Click here to see our benefits

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