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IT Support Analyst

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Role: Support Analyst Salary: Up to £28,000 basic salary Location: South Wales (Remote) CPS Group UK Ltd have an exciting opportunity for a Support Analyst to join a renowned and highly regarded support company who are experts in identity and security. You will be responsible for operational support of multiple large scale customer Microsoft based solutions and applications, providing 1st level service support to users in accordance with SLAs. Main responsibilities of the role: Support for all client solutions within support Encourages clients to consider difficult issues in their best interests. Project support Technical development of service offerings and support services The ideal candidate will have some, if not all of the following attributes: Application troubleshooting experience Experience of operational support within a business environment – 1st – 3rd line technical abilities Good working knowledge of Azure AD/Active Directory, Office 365, Windows 10 & other Microsoft 365 products and applications. Good knowledge or experience of working with Microsoft PowerShell Advanced 365 / Azure AD Configuration and management including Intune & AutoPilot, Single Sign On, MFA, Cconditional access Access rules together with the broader, security Security and compliance Compliance technologies within Microsoft 365 Enterprise E5 solutions. Any relevant certifications such as Microsoft 365 Fundamentals, Azure Administrator, Azure Fundamentals, Azure DevOps etc. ( for example: AZ-900, MS-100, MS-101, MS-500, SC-300, SC-400) If you have the right skills & experience for this role and you're interested, please send an up-to-date CV to or call Aimee on for more information. By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here https://company-policies

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