IT Service Desk Analyst / 1st line / 2nd line / Office 365 / Windows 10 / ITIL

Job title: IT Service Desk Analyst

Contract: Permanent

Salary 32k

Location: Oxfordshire – Hybrid

An exciting opportunity has arisen for an IT Service Desk Analyst to join a well-known retail organization in the Oxfordshire region.

Responsibilities:

Primary purpose of the role is to provide 1st & 2nd line support to employees.
Handle all telephone calls, emails, self-service and personal visits to the Value Retail IT Service Desk.
Ensure all incidents & service requests reported are logged and updated in the IT Service Management Tool.

Skills Required

Previous experience of working in a Service Desk environment
Qualified to ITIL Foundation Level or equivalent skills knowledge.
Basic Active Directory & Azure user & security group administration.
Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 OS and Office 365
Experienced in network troubleshooting with WAN, LAN, WiFi, Video and Audio conferencing.
Flexible in approach, willing to work between 07:00 – 18:30 on weekdays Mon-Fri, weekends and evenings as part of an on-call rota

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website