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IT Officer

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Service: IT & Digital Transformation Section: Systems & Support Location: Bodlondeb, Conwy Salary: G06 £25,991 – £29,577 per annum Hours and Basis: 37 hours per week, 2 year fixed term contract Welsh Language Skills: Desirable Manager details for informal discussion regarding the post: Rebecca Brown, Principal IT Business Partner, 01492 576305, [email protected] Conwy's IT&DT Department is looking for an enthusiastic, committed individual to join their IT Systems & Support division as an IT Officer within the central IT School Support Team. Duties will include installing and maintaining personal computers, peripherals, chrome devices, iPads and printers. Duties will also include resolving IT issues reported by users, developing innovative new solutions that meet our users’ requirements, and developing expertise in an agreed technical field. Experience with supporting school ICT and / or implementation of school technology projects would be advantageous. This challenging position will require the successful candidate to demonstrate initiative, a flair for innovation, and the ability to understand and learn technical concepts. The Authority utilises a wide array of technologies including MS Active Directory, Citrix, VMWare, MS SQL, MS Exchange, SAN, all installed into an integrated Enterprise scale infrastructure. The IT department works to ITIL and Prince2 standards. The duties of this post will require excellent soft skills due to frequent contact with computer users at all levels. Applicants should have a good standard of education preferably to HND, degree level or equivalent in an IT related subject. IT technical support experience and a passion for supporting IT in a customer oriented environment is essential. Candidates should also possess a high level of organisational and project management skills and willingness to attend both technical and personal development training to achieve appropriate professional qualifications. The post involves travel to other sites within the Authority. Good communication skills in written and spoken English are essential and the ability to speak and write through the medium of Welsh would be desirable in assisting the Department to provide a bilingual service to clients. Full details of the role can be found on the Job Descriptions and Person Specification. Conwy is committed to equality of opportunity and we welcome applications from all sections of our community. There is an option for disabled people to apply on different formats. Please contact the HR Team on 01492 576129 for further advice. Candidates must complete our application form to be considered. CVs by themselves will not be accepted. If you have not received an interview invitation within three weeks of the closing date, you must assume that you have not been short listed for interview. Conwy is committed to safeguarding. Qualifications and references will be verified.

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