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IT Field Support Engineer

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Role: IT Field Support Engineer Location: Field Based Duration: 12 month fixed term Skills: Desktop support, End-User support, Windows, MS Office, Active Directory Salary: £30,000pa + Travel My client requires 3 IT Field Support Engineers on an initial fixed term basis to provide desktop support across multiple sites in a face-to-face and remote environment. You will be troubleshooting issues reported by end users, in order to understand the problem and provide fixes in a timely manner. The Support Engineers will be able to demonstrate excellent customer service skills, as well as having worked in a 2nd line support capacity previously across multiple sites and an end user base of 10,000+ people ideally. Key responsibilities include: • Undertake typical break fix and support activities on all end user related infrastructure, both on-site and remotely, as required including general maintenance and system upgrades • Ensure that issues are logged, reported and fixed – meeting set SLA's • Out of hours support where necessary • Support the delivery of major projects and change programmes • Travelling to sites when required • Sufficiently support the Service Desk to ensure that SLAs are met Your experience will include: • A minimum of 3 years experience supporting end users, in a face-to-face and remote environment • Desktop support experience to 2nd and/or 3rd line level • Experienced with technologies such as – Windows – MS Office – Active Directory – Virtualisation – VMware/HyperV – LAN/WAN • Experienced supporting users across multiple sites Candidates must be willing to travel to sites, and will require a drivers license and vehicle to be able to perform this role. My client offers the chance of a permanent role beyond the 12 month period, where the opportunities to develop and progress your career within IT are never-ending! You can apply through tthis site, or via the link below, which will take you directly to a 1st stage video interview. https://getInvitation/3244

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