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Internal Sales

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Internal Sales – Halesowen – PPE Department Hayley Group is the largest independent distributor of Engineering Products and Consumables in the United Kingdom. The group currently employs over 900 people, who continue to be a cornerstone of the business and are fundamental to providing industry-leading customer service. As a business they continue to grow, going from strength to strength, and establishing themselves as one of the UK’s leading players within the industrial supply industry. This enables them to provide the scale & depth of offer required to fulfil the largest and most complex of supply agreements. With over 45 branches across the UK, Hayley Group continues to invest in their branch network, to ensure they operate close to their customers, providing access to the stock, services and technical personnel that their customers rely on to maintain operations. The successful candidate will assist in projecting a professional company image through telephone interactions, by undertaking a multi-tasking role which encompasses customer communications (in-bound and out-bound); promotion and profitable sale of goods across the product range; providing supply-chain solutions to customer requirements across the sales cycle; face-to-face interaction with customers on the Trade Counter. Working Hours: 40 hours per week Monday to Friday, plus 1 in 3 Saturday mornings Main duties & responsibilities include: The efficient response to incoming phone enquiries and orders Prospect and pursue new business opportunities, using out-bound sales techniques. Achieve profitable sale of goods across the product range, up-selling/cross-selling as appropriate. Build rapport with customers, establishing credibility when providing product & service information. Prompt follow-up on customer enquiries not immediately resolved. Prepare quotes, bids and tenders in response to customer requirements. Utilize Hayley’s bespoke IT system to accurately identify, source and price items as well as record enquiries & orders. Undertake ad hoc purchasing tasks and liaise with Group Purchasing/Branch Support Work with management/colleagues to identify improvements to services & products. Research and source solutions using internet and Hayley’s bespoke IT package. Resolve customer invoice queries, liaising with Hayley HQ Accounts team and other Hayley colleagues as appropriate. Sales & purchasing admin support as required. Take personal responsibility for timely and accurate fulfilment of customer requirements. Help to compile and manage a preferred supplier directory. Undertake other similar or associated duties as may be assigned to you. Knowledge & Skills requirements Relevant experience would be ideal, however not essential. Desire to succeed in a sales environment/previous experience of achievement in a similar role. Ideal candidate will have relevant product knowledge of engineering consumables. Willing & able to learn about and support new products. Proficient in basic computer applications Professional level of verbal & written communication skills, as well as good numerical skills Customer focused, driven to provide consistently high levels of service. Margin-aware, flexible and a strong team player. On offer is a competitive salary and benefits package commensurate with experience. To apply for this role please send your CV via this jobsite. Please note that your CV will be forwarded to Hayley Group who will be in touch with you

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