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Income Management Advisor – Cheltenham Gloucestershire

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If you are passionate about providing a level of customer service you would be happy to receive yourself and you enjoy building relationships and getting to know people – you belong at Bromford. The income management team are responsible for the monitoring and collection of rental income and maximising customer benefits. As an income management advisor, you will work in your community having open and honest conversations with customers to help sustain their tenancy. You’ll work collaboratively to achieve the best results for our customers to allow them to thrive in their homes and communities. This is a permanent role, working across Cheltenham and surrounding areas (GL20). You will work 37.5 hours per week between Monday and Friday, working flexibly to meet customer needs. A Basic DBS check as well as a full driving licence and access to a vehicle is required. Experience in the housing or benefits sector will help you hit the ground running. You will need to have a good understanding of income collection and welfare benefits so that you can provide technical support, advice, and guidance to customers. You will also support your colleagues, leaders, and neighbourhood coaches with in-depth benefit information. As part of our team, you will play a vital role in helping us provide safe, secure, and warm housing to over 100,000 people. But working with us is about so much more than putting a roof over someone's head, it’s about building trust, building relationships and enabling all kinds of people to achieve more, chase their ambitions and build a brighter future for themselves. In this role, we want you to bring: • Experience in a front-line customer-facing role within a general needs housing environment, or a similar background relevant to income collection • A good understanding of housing benefit, universal credit and welfare reform legislation would be an advantage (again, at least two years' experience would be preferred) • Excellent communication with colleagues and customers alike, in an engaging and welcoming way • A positive attitude and a consistent, engaged team player. Proactive and able to prioritise your workload • A willingness to find a solution for every customer's individual needs, including effectively negotiating repayment arrangements • Excellent IT skills, attention to detail, and an excellent work ethic • Your commitment to our DNA and be a great ambassador for Bromford. Watch our videos on YouTube to hear more about this role and working for Bromford. If you have previous experience in roles such as an income officer, a housing officer, a benefits advisor, money advice officer, or a similar role, this could be the ideal role for you. A place to be you! Being able to express yourself at work helps you connect with people and gives you the freedom to perform better at your job. We believe diversity helps drive success, so we want to build a culture where all our differences are celebrated. Everybody should feel that they belong and are able to bring their true, authentic selves to work. We want an organisation that reflects the communities and the people that we serve and if we can achieve this, we know that we will create an environment where everyone is included and can thrive. Closing date for applications is Thursday 15 July with interviews taking place 22 and 23 July 2021. If this sounds like you, you’ll feel right at home here. At Bromford we give both customers and colleagues the opportunity to realise their potential. In our team you’ll do incredible work and be rewarded for doing so. Not just in the smiling faces of the thriving communities that you help build, but in the trust, support, training, success and friendship you’ll find in our team. If you can be bold, be honest, be you and be brilliant… you belong at Bromford. Apply now. In addition to a competitive salary, we will offer you a fantastic benefits package. This includes; 27 days holiday (plus statutory bank holidays); a choice of defined benefit and defined contribution pension schemes; trust-based flexible working, and a £500 personal allowance to spend on your choice of things like private medical cover, dental treatment and gym membership. Visit our website to see the full list. Bromford Housing Group is committed to recruiting with care and safeguarding employees and customers, as a result we will carry out pre-employment checks. The nature of these checks will vary according to the role applied for, and may include details of current/previous employment, unspent criminal convictions, education and proof of relevant qualifications. We will also be asking for references for everyone who is offered employment with us which must cover the last two years. In addition to this, all employees will be asked for evidence of their right to live and work in the UK – further information is available on the UK Government website. We do not require recruitment agency support at this time – all speculative CV’s will be treated as a direct application.

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