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Housing Welfare Officer

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Housing Welfare Officer

Location: North West London (Swiss Cottage)

Contract Type: Permanent

Hours of Work: 40 hours per week (shift pattern to be agreed – including mornings, afternoons, and evenings including 1 weekend per month)

Salary: £30,000.00 per annum

Our client is a leading short-term accommodation and support services provider to the public sector who have been successfully providing short term accommodation to central and local government for over 14 years. They pride themselves on providing quality, cost effective and transparent solutions to their customers.

The role requires the Housing Welfare Officer to manage own caseload and follow procedures in order meet Key Performance Objectives. The role also involves inspection and management of properties used by Service Users (SUs).

Supporting the Service User (SU)

Manage a caseload of Service Users
Attend dispersal and conduct induction of SU into property
Assist Service Users with registering at local GP Services, NHS Dentists and local orientation – local shops, support agencies, etc
Conduct regular property / Service Users visits and report any incidents, SU issues, etc.
Ensure SU's are Moved On no later than the last date of payments
Arrange initial transport of SU's to their accommodation or any relocation as required
Ensure Safeguarding, health and safety of SU's are maintained at all times
Complete weekly welfare checks of the SU's

Managing a property portfolio

Effect appropriate maintenance of properties
Conduct monthly inspections and report defects as required
Ensure all items within property are replaced /repaired as required in line with inventory procedure
Make recommendations to line manager regarding any relocations of SU's and termination of properties to provide more efficient use of portfolio/void management
Prepare property for re-occupation after SU's move on
Ensure terminated properties are effectively prepared for hand back to landlord
Effect minor property repairs if necessary
Ensure the properties are maintained according to Health and Safety guidelines and company procedures
Ensure stores are maintained in line with purchasing procedure


33 days annual leave allowance per year (25 days standard plus 8 bank holidays)
Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships)
Life Cover (2 x basic salary)
6-month probation period
Employer pension contribution (4% employer, 4% employee)
Laptop/Phone/other equipment if required as part of job role
Mileage expenses (claimable from home)
Referral Scheme

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