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Hotel Operations Manager

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Hotel Operations Manager – £38k to £40k + Benefits – Pembrokeshire, Wales This is a wonderful opportunity for a Hotel Operations Manager, who is looking for an opportunity in a small 4* hotel, with excellent standards, and a strong practicing belief in offering a good life/work balance. This beautiful hotel is located within a shoft drive to some beautiful villages near the coast, with some lovely coastal walks. Due to the location, you will neeed to be able to drive, but the location and views are stunning, with a really friendly and supportive team throughout the hotel, from the GM through to the whole team and departments. You will inspire the team to deliver a consistently high level of guest service whilst maximising sales opportunities. The Operations Manager should have an excellent level of commercial awareness and be able to build and maintain relationships with internal and external guests. The Operations Manager will also be responsible for highlighting issues and opportunities to the Group General Manger to formulate solutions, whilst monitoring and analysing current processes and effectiveness and working on strategies for improvement. SALARY ETC: • £38k to £40k + Benefits • Permanent, full-time • You will create your own rota, to meet business needs, with 5 days out of 7. • Pembrokeshire, Wales (Location is remote, so you will need to be able to drive) DUTIES TO INCLUDE: • Support and work with all Heads of Departments to ensure efficient operations. • Carry out daily/weekly Inspections of all departments with the respective Managers for cleanliness, service readiness, uniform standards and guest service and ensuring that SOP’s are implemented to the company standards. • Oversee all rotas and ensure that there is sufficient cover in each department by utilising our multi-skilled team to uphold our one team ethos, keeping wage percentages to a minimum. • Ensure you are fully trained in all aspects of the operational departments and be prepared to assist in the departments as and when required. Cover in all departments is required where the operation requires. • Ensure daily, weekly, monthly and quarterly checklists are completed in each department. • Monitor the co-ordination between all departments for smooth and efficient communication to maximise operational efficiency. • Assess and review guest satisfaction. • Work with the Human Resources and Training Manager to assist team development and Identifying team learning needs. This includes completing performance reviews and appraisals in a timely manner and passing training needs to the Human Resources and Training Manager who will source relevant courses. • Providing timely and constructive feedback to Heads of Departments as and when required either formally or informally. • Working with the Accounts Manager to monitor and maintain operation and overhead costs in order to maximise revenue to the full potential throughout the organisation. Support the Department Heads in managing their budgets and profit and loss accounts. • Attend weekly meetings with the Group General Manager to keep her/him updated on all aspects of the business with an emphasis on continuous improvement of services and facilities. REQUIREMENTS: • Experience in a senior management role in a luxury hospitality environment. • Genuine passion for the hospitality industry and a desire to drive the company’s reputation forward. • Previous experience within a senior hospitality role. • Excellent communication skills. • Superb attention to detail and driven by delivering exceptional standards. • Strong leadership and motivational skills which are capable of nurturing, developing and inspiring colleagues. • Will need to drive, due to the remote location of the Hotel

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