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Helpdesk Consultant

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REED Business Support are working with a rapidly growing Financial Services client, based in the heart of Bristol. Customer Service Advisors and Helpdesk Consultants – Full Time, Permanent. Training: Extensive training will be offered to you from day 1, to ensure you are set up to succeed. A dedicated programme will be provided, side by side coaching and fantastic informative workshops. We’re really open for the type of background you’ve come from. What we’re really eager to see is a huge passion for providing GREAT customer services! • Do you put the customer at the forefront of everything?• Do you go above and beyond for your customers?• Always looking to resolve issues with a positive attitude?• Look to push the boundaries, and achieve the best for your customers and your team? We are keen to speak to bright and enthusiastic candidates, from a range of Customer Service backgrounds and can demonstrate the following skills:• Extremely passionate about providing great customer service• Experience of working in Customer Services – Retail, Travel, Hospitality, Office based, anything!• A high level of admin support• Strong written and verbal skills• Ability to work in a fast-paced environment, and well under pressure• Competent IT user – Microsoft Office• Minimum of 5 A*-C GCSEs (English and Maths are essential)• Keen to learn, keen to challenge their peers and push the company and team forwards Hours: 37.5 hours per week, working between the hours of 8.00am – 7.00pm, Monday to Friday. There might be the possibility of 1 x Saturday morning in 3 in the near future, 9.30am – 12.30pm. On offer: As part of the competitive salary on offer, there is also a yearly bonus scheme alongside a fantastic benefits package which includes: • Generous annual leave package, with option to purchase an additional 5 days• Pension scheme – up to 19% contribution where they’ll contribute 11% (every 1% employee wants to contribute they’ll double it up to employee 8% and client 11%)• Health cash plan• Discounts available for gyms, restaurants and bars• Enhanced parental leave benefits• Variety of travel to work schemes, including season ticket loans and cycle to work scheme (lockers, shower facilities, free bike storage)• Employee assistance programme• Annual events, activities and social/sports groups• Various groups including Gender and Cultural Diversity, Environment, Sustainability & Climate Change, and Mental Health and Wellbeing Groups• Volunteering opportunities• Smart/casual dress policy and dress down Fridays• Free fruit Wednesdays (when in the office)• Tailored training programme and Career Development Plan

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