Helpdesk Administrator • Cirencester • £18 – £19,500 • Permanent As a Helpdesk Operative, your main responsibilities will be to: · First point of contact for all planned and reactive maintenance activity, received by telephone and e-mail. · Inputting new work tasks into the concept to ensure that attendance takes place within the required timeframes. Plan PPM work for engineers and sub-contractors · Track the daily work outstanding for engineers and sub-contractors · Raise purchase requisition and/or purchase orders. · Collate accurate reports as required. · Ad hoc administration duties. · Managing quoted works process liaising with contract staff where required. The Successful Applicant To be considered for our Helpdesk Operative role: · Previous experience in a customer service or admin role is essential. · An excellent telephone manner. · Excellent time management skills. · Ability to work under pressure and meet tight deadlines. · Working knowledge of MS Office including Excel and Outlook. What’s on Offer? As a Helpdesk Operative, you will receive; • Salary £18000-£19500 • Working 40 hours per week Monday – Friday • Pension • 20 days annual leave • Ongoing progression