German Speaking Customer Service Agent
Job Role: German Speaking Customer Service Agent
Location: Derby/ hybrid working
Pay Rate: £12.05
Hours: Monday-Friday 9am-5.30pm
**You must be fluent in German and English for this position**
Harper Recruitment are proud to be working in partnership with leading designer brand – Ted Baker, we are looking for a customer service champion to support their European customer base. You will be responsible for providing a first-class support service by assisting with enquiries, services and anything else Ted related!
What does the role involve?
Responding to customer queries via live chat, telephone and email
Investigating and resolving customer complaints liaising with internal teams /customers/couriers
Placing customer mail orders – providing a tracking service
Processing returns, replacements, and refunds
Maintaining product knowledge and promotions to provide a 1st class customer experience
Raising customer tickets, handling stock enquiries, and data entry duties
Demonstrate knowledge of product lines and servicesWho are we looking for?
Compulsory fluent written and oral in German and English.
Excellent customer service skills either retail or contact centre
Bubbly motivated team player
Attention to detail with strong communication skills
Problem solver with the ability to meet deadlinesWant to join this luxury brand…start date will be ASAP – Submit your CV today to apply!
Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the futureApply now