German Speaking Customer Service Advisor – REMOTE WORKING
Our client is looking for customer service representatives to join our exciting new campaign. You will be representing an International Footwear Retailer whose global success has been driven due to its creativity, sustainability, and close links with its customers.
They are looking for candidates who are driven by delivering exceptional customer service. Your enthusiasm and passion must inspire customers and be evident when dealing with enquires. This footwear retailer prides itself on its creative approach to retail, and you can expect an innovative and excellent training package to prepare you for your career with them.
Customer Service Agent Responsibilities:
To work as part of a team delivering a first class, multi-channelled professional service to support and delight our client's customers.
Maintain an excellent knowledge of our client's portfolio of products to understand customer needs
Responsible for skilfully retaining customers through positive customer relationship building.
Diffuse irate customer situations by utilising strong listening skills and probing techniques
Take ownership of customers' concerns and act as a primary contact, providing name to help build confidence
Act as intermediary between customer and appropriate departments to ensure customer satisfaction
Actively create trust with the customer, demonstrating an open and honest approach. Ensuring ownership is taken and promises made are delivered against
Customer Service Agent Requirements:
Excellent communication skills both verbal and written (German & English)
Excellent PC skills – strong typing (min 25 wpm) and Internet navigation skills
Strong communication and customer service skills with the ability to engage with customers who expect a premium level of personalized service
Organisational and coordinating skills, the ability to multi-task and handle multiple priorities and changes with professionalism
Ability to work in a high volume, high pressure, deadline-oriented environment
Ability to work independently and as a contributing team member
Strong active listening skills.
Able to ask targeted questions, anticipate needs, and start fresh with every customer.
Multitask, must be able to use multiple applications and maneuver quickly between multiple screens while on the phone. Computer knowledge of (Excel, Word and Windows) required
A proven team player able to interact with a broad range of peopleCustomer Service Agent Benefits:
Excellent on the job training and on-going core skills development
23 days annual leave + the option to purchase an additional week's leave
Access to pension scheme
Opportunity to work additional overtime (when available)
Access to SmartSpend