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German speaking Customer Care Representative

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German speaking Customer Care Representative
Salary: up to £30,000 pa DOE
Location: London- Hybrid working pattern
Ref: 2243G
Please visit the French Selection UK website, vacancies section, search job reference: 2243G
Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.
*** 12 MONTHS MATERNITY COVER- with possibility to become permanent***
*** Hybrid working pattern- Monday to Friday 8:30am-5:30pm ***
The Company:
Our client is a well-established international company in Beauty sector
The Role:
To provide support and resolve customer queries in a calm and collected manner.
Main duties:
– To effectively answer phone calls, emails and respond to customer queries
– To establish good relationships with clients
– To use the information provided by the customer to issue the best solution possible
– To liaise with other members of the staff in order to provide the highest standard
– To identify, research and resolve customer issues using the computer system
– To keep the company’s databases (CRM) updated by gathering information and data from clients
– To undergo the required training in order to keep up to date on systems and operations
– To assist in ad-hoc project work to improve the Customer Experience or assisting in events.
The Candidate:
– Fluent in German (oral and written)
– Fluency in French or Spanish or Italian would be advantageous
– Previous experience within a customer service department – ESSENTIAL
– Excellent interpersonal & communication skills
– Good telephone manners and attention to detail
– Team player & able to work without supervision
– Possibility to work from home with some days in the Office
– IT literate and proficient
Salary: up to £30,000 pa DOE
French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic

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