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German & English Speaking Customer Service Advisor

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We are recruiting for a permanent Customer Service Advisor to speak both German and English.

The company is an international life insurance, pensions and investment group with approximately 27,500 staff and over 40 million customers.

A division of this group specialises in Accident Insurance and are dedicated to developing and providing uncomplicated insurance plans to protect their customers and their customers' loved ones.  

Main Purpose of role:

Responding to English and German emails, answering English and German calls,
Dealing with customer quires on our system and translating replies from English to German and German to English.
To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German.
You will be communicating directly with customers on the phone, by email, social media and live web chat.
The Multilingual Consultant will report into the German Team Leader.

You should have:

A natural ability to communicate and empathise
A confident and professional manner
A real willingness to help a customer with their challenge
The desire to have fun at work!
Salary:  £23,841.71 per annum + £1k Bonus

Location:  Ringwood, Hampshire

Hours:  40 paid hours per week typically between the hours of 8am and 6pm Monday to Friday

IIP Accredited Employer
great working culture of fun and sociable team environment
50% discount with More bus for monthly and quarterly tickets (Easy connections in and around Bournemouth and Salisbury to Ringwood.)
Pension Scheme with Standard Life
Eye test vouchers and discounts
Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally)
Involvement with local charities and fundraising days
Campaign specific benefits including discounts, incentives and prizes
Recommend a friend scheme paid reward of £1000
Apprenticeships qualifications and career flight path schemes
Recognition and reward schemes with Love to Shop Voucher rewards
To apply for this excellent opportunity and more detailed information regarding the position, please call Alan or Monika and submit your latest CV

Apply now