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French Speaking Customer Coordinator

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Platform Resourcing are partnered with a company in Llansamlet, Swansea to appoint a French Speaking Customer Coordinator to join their team. You will be supporting the sales team to speak with businesses who have enquired about products and services online, making outbound warm calls to take further information from the client and booking appointments for the business development executives to close the sale.

With year-on-year growth, and a reputation built strongly on the training and qualifications the company offers, this is an exciting role for someone to serve as an integral part of the customer experience as the first point of contact for warm enquiries. This is an exciting role to kick start your career in a global training company. Whether you're a graduate, and/or have admin or customer service experience, it is a great role if you're looking to start a career in Sales, with plenty of development opportunities.

Benefits of the French Speaking Customer Coordinator Position

Salary of up to £22,000
Excellent incentives and ongoing career progression opportunities
Working hours of Monday – Friday 9am – 5pm
Company Mobile Phone (iPhone) and MacBook Pro
Investment in L&D
25 days holiday + 8 bank holidays
Company pension scheme

Duties of the French Speaking Customer Coordinator position

Answer incoming enquiries from the website, ensuring each one is followed up
Taking full customer details, including name and contact information, and also what courses and/or qualifications they'd like to discuss further
Assign enquiries to business development executives to convert this into a sale
Promote the company and wider offerings
Update the internal system, Salesforce, with all the information
Ensure invoices are paid on time and correctly
Assign customers to specific teams dependant on sector, size etc
Provide excellent service as the first point of contact within the company

Skills required to be successful as a French Speaking Customer Coordinator

Fluent in French is essential
Great communication and administration skills
Confident on the phone, with the ability to build rapport with a range of people
Excited about working in a global company with ongoing career development opportunities
Great interpersonal skills and confident talking over the phone

If this sounds like the ideal role for you, please send your CV immediately or for further information, please contact the branch.

Privacy and General Data Protection Policy By applying for this position, you are giving consent for Platform Resourcing Limited to contact you regarding this vacancy and to discuss potential opportunities that would be seen to be in both parties' interest for the explicit reason of assisting you to find work. Your details will not be passed on to any prospective employer/s without your prior consent. Platform Resourcing will not share any of your details with any third parties unless deemed suitable by you as the applicant/data subject.

The above is a general overview and should not be used as a comprehensive list of Platform Resourcing Limited's commitments. You can find more information on how we handle your data please see our Data Protection and General Data Protection Policy within our policies page on our company website. If you have any questions, please call before applying. Platform Resourcing are advertising this vacancy and are acting as an employment agency

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