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French Speaking Customer Care – Fashion

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Description

About the company

Our client are the leading scale player in a specialist market – maternity and nursing wear – and have 18 years of experience behind them doing this and nothing but this.

But what they do is more than just fashion and clothes. They help women feel absolutely confident in their changing bodies and enable them to continue to express the choice and style they had prior to pregnancy and during pregnancy, whilst providing them with product innovations that make motherhood a breeze.

Workplace and Culture

Always motivated by new innovations in technology – they are a close-knit team of driven and ambitious individuals. Fuelled by the success of achieving market leading results, we place great importance on resourcefulness and dependability and encourage inquisitive questions that challenge us see things from all perspectives.

They do what we love and push the boundaries daily – you need to be excited for that. They foster the habits of go-getters and are always in search of exceptional people from various walks of life, with diverse experiences to join our team.

Purpose of the role:

Customers are at the core of the business; therefore, it is important that they have a customer care team that focuses on consistently delivering exceptional service to all customers. We are looking for a French speaking agent to join their global support team. You will be providing customer support using phone, emails, and chat. You will implement corrective action as needed to ensure an excellent standard of service and a high level of customer satisfaction is maintained. You will also assist our Ecomm and marketing teams with translations when needed.

Main Duties and Key responsibilities:

You will be the main point of contact for French customers, so you will need to be fluent in French and English, both spoken and written.
Responsible for providing an optimum level of service to our customers using the following streams of communication including, telephone, emails, live chat, and social media.
Taking ownership and resolving queries to a high standard in line with the company values and policies.
Aim to resolve queries on first contact, while focusing on minimising future contacts and simplifying processes for the benefit of customer experience.
Collaborate across teams to consistently get the right solution for the customer in line with our SLA.
Accurately capture the reasons for contact to allow the business to understand which areas to focus on for improvement.
Focus on achieving agreed KPI target for quality and productivity.

Requirements

Knowledge, competencies and Skills (specific to the role)

Excellent verbal and written communication skills.(Bonus if you speak another language besides English and French.)
Self-proficient with the ability to handle multiple varied tasks.
Ability to build rapport with customers and colleagues across the business.
Excellent people skills and emotional intelligence.
Proficiency using a computer and the ability to quickly learn a new software.
Organised with excellent time management skills.
Knowledge of luxury wholesale /retail /ecommerce or Highstreet background. – Bonus
Team player, organised, and a good communicator who thrives upon delivering excellent standards of service.
Ability to build rapport with customers and colleagues across the business.
A high standard of IT skills is required, and you must be competent in using Microsoft office.
Prides self on exemplary attention to detail
Eager to learn, is ambitious and solutions driven
Takes pride in their work
Proactive as well as reactiveThe working hours will be (on a shift pattern mostly working on Monday to Friday)

Monday – Friday (08:00 – 4.30pm or 10am – 6.30pm, the shifts will alternate weekly)

Benefits

What can you expect?

A competitive salary
A very sociable, friendly and interactive environment
Highly qualified, supportive and ambitious teammates
Centrally located in the West End of London
Work From Home (as part of hybrid working policy)
Pension Plan
Discount Policy
Competitive Family Friendly Policies

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

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