French Customer Service

Location – Modern office in Edinburgh city centre

Pay – £24,000

Hours – 37.5 per week, Monday to Friday, rotational weekends

Start Date – Monday 30th January

Are you fluent in French and looking for an exciting new career opportunity?

Exciting opportunity with our market leading Ecommerce client in Edinburgh city centre. This growing client supports it's consumers by the partnership of technology and customer service which enables them to have a positive impact on the customer service journey.

Key Responsibilities:

Answering customer enquiries via phone, email and livechat
Understanding customer's needs so as to be able to deliver the best solution for each of them in line with KPI's
Working independently to find information to exceed customers' expectations and educate yourself
Navigating multiple systems simultaneously in order to update e-records promptly and accurately
Proactively provide support and assistance to colleagues and work together as a team
Provide feedback and suggestions to help the company grow & retain customersRequirements:

Fluency in French and English
Experience in a contact centre or customer facing role
Demonstrate excellent customer care skills
Willing to go above and beyond to deliver an excellent customer experience
Able to maintain composure when interacting with a diverse range of telephone callers who can become difficult or distressed
Proven track record of excellent attendance and time-keeping
Note* all candidates applying must have pre-settled status to work in the UK.

Apply today to not miss out! For information please reach out to (url removed)

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age